Jump to content


  • Tweets

  • Posts

    • An update - Still receiving emails and letters - but have been getting text messages too. nothing aggressive just asking me to get in touch.    the text makes it look like it from the bank on first glance - it reads -   'the banks name' would like to dicuss our recent communication...etc... then lists IDR phone number and email FYI - reporting them as spam
    • Hello, After seeing all of the posts about BMW on here I really wish I hadn't even considered them! I bought a used car from them over the weekend, one specifically which had a reversing camera and cruise control in the advert. I was foolish at the time of purchase and didn't check to see these functions work on the test drive (totally my fault). Now that the car is home I've checked and checked and neither of these functions are available. I even checked on Parkers and it seems that no Skoda Kamiq '21 models come with any parking cameras at all. When buying the car, I was told all that was needed was 'Four signatures and £500' to secure it. I was never shown any of the documents, and instead the sales rep opened a box on his iPad and asked me to sign. He had been complaining about the length of time some customers take these days all throughout my time with him. (Again) foolishly I signed. In my email inbox I now have four attachments from BMW, one of which is my signature under a letter which basically says that the cars don't need to match the advertisements online, or have any of the features that a sales rep talks about. I realise that I've made mistakes in not doing my due diligence here, but thought I might as well ask the experts here if I have any rights left to claim that the car was miss-advertised, or if I unknowingly signed them away? Thanks in advance
    • where was this PCN:? please complete: pers i cant see the point in an sar yet await/if they ever send a letter of claim. as long as you've not moved since 2022 you are OK to totally ignore . dx  
    • ah this is a B2B PCP then as your are sending the SAR as a private individual and not as repping the co. you need to prove to them. unfortunately, i think that will also reset the 30 days. dx
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Round 1 to BelstarBomb


BelstarBomb
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5249 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Firstly,

 

A HUGE thank you to a certain someone in accompanying me to court today. You were a great support and fountain of calm and knowledge and that helped me tremendously:D

 

Anyway, a certain bank had supplied in response to my CCA request a partial copy of an appliaction form that did not have my signature or the prescribed terms on.

 

Despite a SAR request and numerous CPR31.15 requests specifically asking for a copy of the properly executed CCA, I was ignored and was then served with court summons.

 

The court gave both parties ample opportunity to come to a settlement but the claimant and their solicitors did not acknowledge or respond to any letters that I had sent to them.

 

So today, I attened court with Tam for a directions hearing. The Judge had earlier directed that he may strike out the claimants case as well as my defence and that he would also like us to attempt a settlement.

 

We were suprised when we arrived to find that a Barrister had been sent but took that as a good sign!

 

The Judge was lovely! Having looked at my defence he asked their barrister where was the properly executed CCA as he could not fail to notice that there were no signatures on the paperwork supplied. I also chipped in that the blank application form also supplied was from 3 years after I had applied for the card.

 

The Judge listened patiently as the barrister explained that in his opinion, th ebank had fulfilled their part of s77/78 as they had sent a copy of the application form, the T&Cs and confirmed the state of the account.

 

The Judge sat their and waited and suggested that he get his book on the act and then read out s77/78 and asked the barrister if he felt that his client had still complied?

 

Less confidently he stated yes and started rabbiting on about s65 of the act and s127 to which the Judge sat quietly and looked and sighed.

 

He commented on my well laid out defence and advised the barrister as far as he was concerned, his client hadn't. The barrister said that they were still looking for the CCA and could they have more time, to which the Judge replied the clock 'had been running for the last 6 months and had now stopped'

 

He also pointed out that the CCA should have been attached to court paperwork from the claimant and that they had wasted everyones time by not doing so.

 

In short, he has now stayed the claim and given the bank 40 days to get a properly executed CCA to me and awarded me costs. The barrister tried to argue the level of costs - less than £100 for childcare - to which the Judge reminded him how much he thought costs would be if it was a solictor sitting on th eother side of the table instead of me. Silence from the barrister!

 

What have I learnt from today?

 

To be prepared in your court preparation - it was fun to see the barrister shuffling with all of his paperwork looking for a document to which I found in 2 seconds and sat patiently smiling at the Judge whilst he still looked for his!

 

There is still confusion as to what constitutes fulling a s77/78 request having the ombudsman refuse a complaint from me with the bank in question supplying less than what this one did.

 

If you are at court or about to go ensure that the CCA has been supplied by the claimant as apparantly not all Judges pick up on it.

 

Believe in yourself and the law system.

 

Ruond 1 to me, and I will keep you posted as to whether or not they find the agreement and what we will do next.

 

In the meantime, I am off to enjoy Christmas, will supply a copy of the Judges findings to the FOS (as if it will help but miracles do happen!) and then will chase the claimant for my money!

 

Good luck guys and Merry Christmas!

 

Bel

  • Haha 1
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...