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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Settlement??


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Hello all, have just registered after 'lurking' about on here for a while now. Ive decided to try to get my not so healthy credit report sorted. Forgive me if this is in the wrong place and feel free to correct me.

 

Here goes, I have two 'defaults' on 2 Halifax accounts, one for just over 12,000 and the other for just over 5,000. The 12,000 debt is now being handled by Westcot and I assume the 5,000 remains with Halifax as I have heard nothing about it in donkeys.

I was wondering if anyone had any experiance of settling debts with agencies such as Westcot and if so the just how many pence in the pound would generally be seen as acceptable?

I have looked at the possiblity of an IVA where 'up to 75% can be written off', I wonder would such a figure be possible with one up front payment.

 

Any help will be greatly appreciated.

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Right standard procedures apply then!!!

 

For now forget the 5k - if no-one's chasing it then let the Satute Barred clock tick on!!!

 

At this stage do not admit anything to westcott and ONLY deal with them in writting. Send them a CCA request and lets see what they come back with.

- Before you offer to negotiate lets have a look at what cards they're holding!

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Didnt know that thanks, Im a tennant though so no house to secure anything against.

 

 

right then, take hungrybears advice and forget the 5k one ( dont want to stir them up unnessary ).

if you are getting harrassed on the other send them the standard CCA request letter...

regards

hunterandthehunted

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Thanks for your time and advice bear, will get on the ball with that now.

 

Also is the default vaild for the 6 years after it 1st defaulted or from each time it is updated?

 

 

LEGALLY you can only be defaulted once and that is the end of the matter. Unfortunately these muppets keep applying illegal defaults. I would start the questioning ball rolling on this as well. ie you were defaulted on x date that is the default in line with CCA, what are they doing and what lawful legal right do they rely on to do this.

 

Incidentially, I had dismissed you IVA out of hand without stating why, thanks to all that jumped in to put you straight.

 

get the CCA off (digital signature only) with a one pound postal order and lets see what these lot have on you, if anything.

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Yours sincerely,

 

Hungrybear

 

-get the idea, no pen involved.

 

 

And DO NOT send a cheque use a postal order and make it clear that it is only to be used for the statutory fee. A cheque has too many bank details on it to let loose on these muppets.

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Letter copied from the template on here and ready to go tomorrow. Thanks to you both for the help, hopefully have some joy from this.

 

well hopefully you will hear nothing and when the 12+2 days are up

dont go chasing after them;)

 

here is the cca request i have used....

 

 

Dear Sir/Madam

 

Account/Reference Number *************************

 

this letter is a formal request pursuant to s.77/78 of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77 will apply.

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

We look forward to hearing from you.

 

Yours faithfully

 

Print name

regards

hunterandthehunted

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