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    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hey folks, here is the problem.

 

I'm writing on behalf of my wife by the way. She doesn't like forums and I am pretty stressed about all this so was hoping you might be able to help.

 

My wife took a week off work, an authorised holiday, as she was depressed and anxious about work due to the fact her job description has changed, increasing her workload.

 

Basically she is a receptionist but due to redundancies in another department, her office has become busier and she has had to take secretarial duties as well without an increase in salary. The reason for this is the actual secretary suffers from agoraphobia so works from home, which doesnt help when certain in-office duties are required to be completed i.e printing/filing etc.

 

These extra duties combined with additional stress caused by other employees not doing their job e.g taking extended lunch breaks causing clients to become agitated and directing their frustration at the receptionist.

 

So my wife does not feel better at the end of her week off and after seeing the GP is signed off for one week. She sends the certificate to work and all is fine.

 

My wife still does not feel any better and is signed off for a further 2 weeks.

 

During this period work call her asking where a file is and indirectly accusing her of losing it. This causes more stress so she complains to the manager by email, to which he apologises for any accusation and for calling whilst she is off work with anxiety and depression.

 

My wife obtains a futher two week certificate from work and upon receipt of it, work email her twice. Once advising her of the redundancies being made (pretty much states that she is up for redundancy despite the fact her position is necessary) and the other quoting the sick pay section of her contract.

 

"Given that you have already been off work on Sick Leave for a period

of three weeks and that the further Sick Note which you have just told

me to expect will take your period of Sick Leave to a total of five

weeks, I feel it only right to draw your attention to the fact that

the Discretionary Payment of your full salary whilst absent through

sickness pursuant to Clause #.#:# of your Contract of Employment will

come to an end after a period of four weeks of Sick Leave, and that

you will thereafter revert to Statutory Sick Pay as per Clause #.#:#

of your Contract of Employment.

 

In other words, whilst you will continue to be paid your full salary

in respect of the first week of the latest Sick Note which you have

indicated that you have put in the post to me, you will only receive

Statutory Sick Pay in respect of the second week covered by that

Medical Certificate. I thought it only right to provide you with

advance warning to this effect, so as to enable you to arrange your

financial affairs accordingly."

 

This did not raise too many alarm bells with her as she thought she would have enough money to cover bills.

 

Whilst all this is going on, meetings between the overall manager and her boss at her office have been going on discussing redundancies, at which point my wife was asked if she would like to contribute anything.

 

The CAB advised that this is definitely threatening redundancy and further action can be taken if she is made redundant and then replaced.

 

A futher letter relating to these meetings was sent, which was derogatory towards her previous complaints about additional workload and her not being able to carry out her reception duties as a result, and also stated that if redundancy was made, no redundancy pay would be paid due to the fact she has not worked for a 2 year period. (She has worked for about 18months)

 

Today my wife received her monthly wage slip through the post which stated approx £150 wages and approx £90 SSP. Bearing in mind this is a fulltime position working 9-5 Mon-Fri earning above national minimum wage.

 

She has emailed for an explanation as of course she is distraught, but as yet there has been no reply.

 

Any advice on this matter, or explanations as to the amount she has been paid would be greatly appreciated, but if you need any more details, please just ask.

Edited by FrustratedConsumer
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  • 4 weeks later...

Judging by what has been posted it looks like the payroll dept have made a mistake with her basic salary. SSP at that rate only accounts for just over 1 week of sickness.

 

More concerning here is the fact that your wife could be made "redundant"

 

A "person" cannot be made redundant the position is made redundant in other words the job that someone is doing is no longer going to exist. The person would be entitled to "Redundancy Pay" if he or she had not less than 2 years continous service.

 

So if your wife's employer continues with this course of action your wife may well have a case for unfair dismissal, IF she can prove that the position she is being made redundant.

 

You really need to see the "Terms & Conditions of Employment to determine whether the employer is acting fairly regarding the on going sick pay issue.

 

Hope this is a help

 

Beau

Please note: I am not a lawyer and as such any advice I give is purely from a laymans point of view;-)

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