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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CCA'd CAPQUEST Re: Egg credit card


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  • 2 months later...
  • 1 month later...

It wil probably be quicker via the bank to get the money back. Cancell teh DD whilst youare at it so they can't do it again.

 

Wirte to them a stiff (but polite) letter:

 

1. pointing out again that the account is in dispute because of their non-compliance with s78(1)

2. that the payment they have taken is unlawful because of s78(6) of the CCA 1974

3. requesting that they return the payment immediately

4. that if they don't you will pursue it via the OFT and the courts, if necessary

5. tell them you have stopped the DD and that the bank is also looking at reclaiming the money for you

 

ps - I understand you are angry but I have had to modify your post above - site rules

 

 

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  • 2 weeks later...
  • 2 weeks later...

Hi twinkle

 

I had a read through the documents and ISTM that they have fully complied with your s78 request and, in fact, the agreement in pages 12-13 is an enforceable agreement, as it has your signature and the prescribed terms - the basic requirement of s127(3) of the CCA 1974.

 

Whether you should pursue the matter depends on what you are trying to achieve.

 

 

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actually, id argue that it didnt have the prescribed term relating to the credit limit following the ruling of HHJ Overend in the case of Central Trust v Spurway

 

HHJ overend stated that there can be no other word than "credit" used to denote the term as the act gives "credit" such a narrow meaning that no other word is sufficient

Well spotted that man :D

 

 

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Which means what?
On page 12 of the document attached to the post above, next to "About your Egg card" it talsk about an "Approved Limit" when the prescribed term is "Credit Limit" - see Schedule 6 to the Consumer Credit (Agreements) Regulations 1983
  • Haha 1

 

 

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THey mioght suddenly realise their msitake and give in. This from an Appeal Court judgement: Lord Justice Tuckey in the case of Wilson and another v Hurstanger Ltd [2007] EWCA Civ 299

33 In my judgment the objective of Schedule 6 is to ensure that, as an inflexible condition of enforceability, certain basic minimum terms are included which the parties (with the benefit of legal advice if necessary) and/or the court can identify within the four corners of the agreement. Those minimum provisions combined with the requirement under s 61 that all the terms should be in a single document, and backed up by the provisions of section 127(3), ensure that these core terms are expressly set out in the agreement itself: they cannot be orally agreed; they cannot be found in another document; they cannot be implied; and above all they cannot be in the slightest mis-stated. As a matter of policy, the lender is denied any room for manoeuvre in respect of them. ..."

 

 

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IMHO you don't stand much chance of getting the money back that you paid whilst the account was in dispute.

 

What you could do is to write to them saying - you do not have an enforceable agreement (and explain why) and offer them a full and final settlement of about 20% of the outstanding balance (minus any unlawful charges), which is about all they would get if they sold the debt to a debt purchaser. If they have put a default marker on your credit file you should get that removed as part of the deal. If they won't then you could take them to court under the Data Protection Act - it would be ugly but you wold have case. What does anyone else think.

 

 

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