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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Non-compliance with CCA - Advice now please


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Strangely enough I don't think they'll bother much. There are no Civil sanctions for not supplying a copy of the executed agreement. All it does is stop them from taking you to court until they ind the agreement.

 

On the other hand there are criminal sanctions. You toddle along to the Magistrates Court and say "I want to lay information to obtain a summons". When you tell them what it is about they'll say it is a County Court matter - you are in the wrong Court. You'll explain it isn't. Having sorted theselves out (very rare that they get this type of case) they will get you a Clerk. You will say to the Clerk that "Moorcroft (plc/ltd - whatever of whatever address) - has committed an offence by failing to provide me with a copy of the excuted agreement as required by Section 77/78 of the CCA 1974 (must specify which one).

 

The Clerk will go away and check the rule books. They will then issue the summons. It doesn't cost you a penny. Moorcroft are then in court. There's a fine against them if found guilty. Need the facts to get the right offence (section 77/78).

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No - Trading Standards and the OFT have a duty to enforce the legislation. There is nothing stopping any indivdual from doing so - and that includes proceedings for non compliance with CCA requests.

 

Certain things can only be done by the Director - where it refers to the Director of the OFT. But otherwise - but if it isn't listed as a task of the Director and if it's an offence then anyone can...

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Well someone did do it on another site. Pannone and Co were the defendants Solicitors. (They are a very astute firm). But that case was quite embarrassing. He was saying that they had refused to forward a CCA but a CCA was not appropriate. Pannone could not raise any objection to the private prosecution per se. but they kindly (under the circumstances) beat him round the head for getting muddled up.

 

And there's a review of enforcement of European Credit Law here; FIS Money Advice - All Archives

Individuals can enforce. You can lay information to get a summons in respect of any law in this country - unless you are restricted from doing so by the legislation. The CCA says some of the enforcement functions are the prerogative of the Director, but most are not.

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The defence to non providing an agreement would get quite interesting. They could say to the Magistrates "we aren't the creditor as defined by the Act". Well, that buggers up any subsequent action in the County Court they try to take as they can't say they aren't in the Magistrates Court and shortly after say "we are the creditor as defined by the Act" in the County Court. Mmmm. The Justices will take a very dim view of that. You get a finger wagging in the County Court for confusing the issue (well, it's part of the game for them). Do that in the Magistrates and if you get a bunch of bad tempered Justices you'll be asking your relatives to bring you soap on a rope as soon as possible...

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No - it is more straightforward (and in some ways more complicated) than that.

 

The information has been laid before Magistrate/Clerk. They then decide if a summons is appropriate. The defendant then has to appear in Court and answer the charge.

 

Abuse of process is a complicated principle - but basically that the case should not be brought to Court as the defendant won't get a fair hearing. The argument that only Trading Standards can enforce the legislation is wrong so could not be considered an abuse.

 

When saying that people should be careful, I mean that they should be absolutely precise aboout the section of the act (ss 77, 78 etc) and the total absence of the agreement. "we haven't got any to give you ". That's not to say that some of the others I've seen which are semi executed wouldn't be excluded.

 

Costs only arise as an issue if there is the prospect of an action for malicious prosecution. In a case where a DCA has said "we are the creditor" or "we own the debt" - there can be no maliciousness if they have been asked to provide the executed agreement and they have failed to do so. I think that a five minute chat with the Clerk before applying for a summons would be time well spent.

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No - I've got it already thanks. Private prosecution applies in this law - and any other - if there is an offence and that private prosecution is not specifically prohibited by the legislation. That is distinct from "Enforcement" viz a viz the CCA.

 

The OFT and the TS Departments have duties prescribed in the Act - that does not remove the right of an individual's right to commence prosecution.

 

If it did, you can bet your bottom dollar that Pannone & Co would have said so.

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Three options.

1) Contact your local Councillor and say "there is a law that has been broken and TS are refusing to prosecute". Tell him/her that you've spoken to a former Councillor (me) and that this happens a lot as TS depts don't fully understand their role. "Could you have a look at it".

2) Tell TS that you are not happy with their decision - could they look at it again before you contact a Councillor.

3) Go to your nearest magistrates court and ask to speak to a Clerk as you wish to lay information to obtain a summons. You need to be clear as to what section of the act has been offended - s77 or 78 etc. You need to take copies of the letter you sent asking for the CCA and proof that they received it. I would also take a print out of the section of the CCA that has been contravened (they won't have one).

 

Explain that the TS has refused to prosecute and you wish to. You don't have to put it all in writing, but it helps if you do so simply. The Clerk will explain how you ask the CPS to take over the case and at what stage you should do so.

 

You'll find the staff are much more helpful than in the County Court and I've no idea why that is always the case!

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Provided that the prosecution isn't "malicious" then it is that easy. The "gatekeeper" is the Magistrate/Clerk. If the application for summons is accepted then there exists a charge which has to be answered. Crime is not dependent on ability to pay fees to a court.

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I'd rather not say which party I was with. But I'm quite right wing on some issues and very left wing on others!

 

Trading standards are a bit of a Cinderella service. They have lots of statutory duties - one of them being enforcement of the CCA. It just happens to be a case of priorities and CCA enforcement is down to the individual Council. It helps enormously if one TS Officer is keen about CCA enforcement although they have to be sufficently high up enough in the policy ladder to make it be treated as an issue by that Council.

 

When the DCA had entered the offence period it then becomes an offence. They can't produce the agreement a week later and say they are covered. That's too late. But I would be suprised if the Magistrates didn't take that into account when fining them. It's scale 4, so a MAX of £2500, I think.

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I've mulled this over all day. There are outcomes which will stem from private prosecutions of failures to provide CCA's.

 

The first is that the OC will have to tell the new creditor (if it's fully and completely assigned) if they have a CCA with this debt they are flogging. The DCA's will insist on knowing as the new creditor will not even think of touching the debt without one as it also carries a potential liability of £2500.

 

EG: Moorcoft buy a CCA based agreement which had a book value of £3000 for £300. They then start debt collection proceedings not knowing if they have a CCA. They get the S77/78 letter and are unable to comply - either through delay caused by the OC or there simply isn't one. They then get fined £1000. This unenforceable debt has set them back £1300 and they haven't got a penny for it. I don't expect that the fines will initially be at the max. But if Moorcroft have got form in 20 previous cases and the Magistrates are made aware of that then Moorcroft's business model will then start to lead to maximum fines. (Persistent offender). The argument that "we are a big organisation and we only have a small percentage that we default on" won't wash. If they are big then they can set up systems that ensure that every case where they start collection has a fully functioning and valid CCA.

 

No DCA will even look at a debt that doesn't have a CCA so DCA's will not start debt collection on a wing and a prayer any more.

 

The debt purchase market will go into free fall...

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I'm interested in what the risks are.... please explain.

You began by saying it couldn't be started by an individual and now accept that it can.

 

If the cases are chosen very specifically then there isn't any risk. I'd say that there is more risk in the cases which end up in the fast or multi track than in the County Court than there would be in the Magistrates Court.

 

Scenario - DCA given an unless order by County Court to provide CCA and fails. Case struck out as failure to comply. Next stop the Magistrates. Summons issued. Case heard and evidence presented by way of decision in the County Court (in addition to the CCA request by recorded delivery).

 

Is there a risk in that kind of case? I'm not being antagonistic Curly - but we do need to debate this.

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Stornoway - the only way that they can prevent an action in the Magistrates from starting is by writing to you and terminating the agreement and saying that there is nothing further payable under it.

 

There are no grounds for starting a prosecution if there is no agreement and there is nothing payable under one.

 

If a summons is issued prior to the date of that notice then it's too late for them no matter what they do. I would try a letter to HSBC telling them that without the confirmation of "termination and nothing payable" then you'll consider commencing private prosecution in the Magistrates Courts if Trading Standards decide not to. It can't hurt and the reply from HSBC would be ever so interesting!

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And again - A DCA could defend theselves by saying that "we aren't the creditor as defined by the act so we don't need to provide the agreement". Well, that's not quite the effective get out it may seem. A DCA using this in a Barclays agreement is then saying "it isn't us it's Barclays that's guilty". The agent provisions in the Act then kick in and the DCA will be assumed to have passed the CCA request to the OC who will in turn then fall under the spell of s77 etc instantly. I can't see the OC being chuffed if they are dragged into court because they were grassed up by their partner DCA.

 

I can't see that business relationship lasting long...

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