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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Drakes Bailiffs PCN Fine - attempted forced entry + caused damage, police refuse to act.


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The major problem is that regardless of what the law says and although we know more or less what they can and can't do, as this thread shows they do it anyway and given that the police are not interested we have little if any protection against the bailiffs breaking the law.

 

For example my car should not have been taken a few months ago by the finance company because thery didn't have a court order. But having called for police assistance, all I got was threatened with arrest if I didn't get out of the car and allow them to take it.

 

On this occasion bailiffs tried to force entry and damaged the property in doing so. Again the police took no action. In fact I'm almost grateful! Given what happened with the car, I'm almost surprised the police didn't force me to let them in!

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Sorry I didn't read the thread,

 

For example my car should not have been taken a few months ago by the finance company because thery didn't have a court order. But having called for police assistance, all I got was threatened with arrest if I didn't get out of the car and allow them to take it.

 

With some types of finance agreements they don't need one. The car is theirs until its paid for. Especially true with hire purchase agreements.

 

On this occasion bailiffs tried to force entry and damaged the property in doing so. Again the police took no action. In fact I'm almost grateful! Given what happened with the car, I'm almost surprised the police didn't force me to let them in!

 

You can bill the creditor that instructed the bailiffs for the repairs to your property. Just file it in the small claims track, don't even bother asking the bailiffs you will be wasting your time. Theres no provision in the DCV Act that enables bailiffs to cause damage to anything.

 

Liability for damages caused by a bailiff is with the creditor. It's up to the creditor to charge it on to the bailiff.

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With some types of finance agreements they don't need one. The car is theirs until its paid for. Especially true with hire purchase agreements.

 

Huh? Not according to the HP agreement I had! It quite clearly states:

 

"REPOSSESSION: YOUR RIGHTS

 

If you fail to keep to your side of the agreement but you have paid at least one third of the total amount payable under the Agreement, that is (handwritten in box) £4072.53 we may not take back the goods against your wishes unless we get a Court Order. (In Scotland we may need at get a Court Order at any time). If we do take them without your consent or a court order, you have the right to get back all the money you have paid under the agreement."

 

I most certainly had paid more than one third and as far as we can ascertain to date, the finance company did not have a court order. A solicitor is dealing with that issue on my behalf at this time.

I only mouth my opinion, please look elsewhere for sensible advice! :)

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