Hi, I have a Zanussi dishwasher, which (as you will see below) was purchased in January 2009 and is out of its one year warranty. It has now broken down after approximately 1 year and 9 months. I have done some research on this site and others, and was hoping that I could pull it all together here and see if those with more knowledge think my plan is sound. So far I have: Phoned the seller (Boots online) and asked them to fix it. When they refused, I discussed this with the representative and also their supervisor. Their position is that the dishwasher is out of warranty and unless I provide a report to prove that the item was defective when I bought it, they would not repair it. Further, they said that if I did provide such a report, they would make a "contribution" towards the repair. A few days later, Boots emailed me (see below). Phoned the manufacturer. They informed me that the lifespan of their dishwashers (not this model specifically) last 5-7 years and some have been known to last decades! My proposed plan: Write to Boots, giving them two weeks to fix the dishwasher (see letter below). If they don't agree/reply, I will pay for the mechanic to come out (~£60). Depending on what the problem is, they may fix it there and then or quote me for a repair or tell me it needs to be replaced. Write to Boots, invoicing them for any work done/future work quoted by the mechanic/new purchase, and giving them a week to remedy the problem themselves. If they don't agree/reply, I will pay for the next stage myself. Write to Boots, invoicing them for everything and giving them a week to settle up. Fill out a small claims court form. Does this sound like the correct way to go? Am I in the right here? According to my reading of the SOGA, they have to fix it. This contradicts the third and fourth paragraphs of their email (below). Who is correct? I am reading the SOGA as saying that if the item was supplied with poor durability then they have to fix it, and that durability is a 'hind sight' issue - I can only now tell that the durability was dodgy. They are saying that I basically have to show how it was poorly durable through an engineer's report. Of course, the defect could be something that an engineer cannot see... Any ideas would be most gratefully received! My proposed letter to Boots: Boots email to me, 9th October: