Showing results for tags 'unliability'.
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Parcel Hero is generally a very decent company. However, when they get it wrong they get it wrong big time. I'm still waiting for a parcel containing various items which I ordered from a company in London. Because of the Christmas rush I paid extra for the courier service. In fact instead of paying about £16, I paid over £40. It should have been delivered next day. Starting off in the UK, my goods were sent to Germany - then to France then back to Germany then back to France. Now they are in France - with no tracking information as to when they might eventually get to me. I have been hanging around for three days - and looks like a 4th is coming up. My queries were being handled by a very nice sounding guy called Richard Mileham - Then I got this reply from a guy called Tej Thanjal ________________________________________ Then when it still didn't arrive and I said that I would want my money back, Tej wrote back:- What a small minded quibbling little reply. Does this seriously represent the customer-facing attitude of Parcel Hero? I replied:- and I'm now waiting for a response
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
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HA5 4HS
The Consumer Action Group
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