Hope this is the right place for this. My partner recently picked up some weekly contact lenses from Boots. she wears them frequently, but her normal order had not arrived so she had to pick up a pair to tide her over from the store. almost immediately after she put them in, her vision began to go blurry and her eye felt discomfort. The Boots staff at the store were awful. first they wanted her to wait to see the optometrist, until she made a fuss, when it turned out one was free, then she had to ask three times for them to rinse her eye. Finally they sent her to Moorfield eye hospital, but didn't send anyone with her. She spent several hours in the Moorfields A&E, where the staff were shocked that her eye hadn't been rinsed sooner and more extensively. By this point she was in agony too. So the upshot was she had blurry vision and severe pain for a few days, had to spend the evening at Moorfield's A&E and had to take a hotel for 2 nights as her vision was too poor to take the train home.
To be fair, after first saying they would only reimburse her taxi costs, boots did reimburse the hotel and medication costs too.
Now, the problem is, after doing some research, we found that these lenses, made for Boots by Coopervision, had a similar issue a few years ago, where they were contaminated with silicon oil, causing horrific injuries for some people and leading to a recall. As my partner put the lenses in in the shop, she didn't keep the cases for them and allegedly neither did the shop, which seems like it ought to be included in some sort of protocol. Anyway, the reason we're here is 1.) Has anyone heard of, or is there somewhere that might know, if there are other recent cases like this? Our primary concern is that no one else suffers due to Boots' inadequate response. 2.) My partner isn't sure if she still has the lenses, but if she does they are in a fresh contact lens holder with fresh saline solution. I appreciate this would have diluted any contaminate, but is it possible, if she can find them, to have the lenses tested, perhaps with a Mass spectrometer, to see what the contaminant was? 3.) this si the most minor concern, but should we and could we seek any compensation from boots? We've accepted reimbursment for our out of pocket expenses - the taxi, hotel and medication, but all of our communication was without prejudice and we stressed that we weren't accepting this in full and final settlement. I know the impact didn't last very long, but she was in agony, terrified of losing her vision, had to spend the evening in Moorfields and was supposed to be chaperoning me following a medical procedure I had had earlier that day that involved sedation. And now, as someone who wears contacts frequently, she is very nervous about wearing new pairs.
Thanks for your help