Hi all, I bought my sisters 50" plasma TV off her. I arranged for it to be delivered frrom the UK to Ireland through Parcel2Go (Fedex were the delviery company). My parents had this thing tightly wrapped, covered and boxed up perfectly. All over the box they wrote the words "Fragile" "This way up" "do not rest on side" etc. When the item arrived, the box was definitely dog eared and ripped in a couple of places. Opening the box, the screen was smashed to pieces. In particular, there were 2 spots where you could see this thing was placed on its side and a heavy blunt instrument was placed on top. (there was a crack on the next layer past the glass screen). There was also several dents on the back near the top which shows this wasnt just a simple accident but constant disregard for the item. I did however, have to click a part which says that they arent responsible for damage, only loss of the item. I tried to claim but was told to go through P2G, where they immediately dismissed the claim and offered me £25 prepay goodwill gesture. My feeling here is that whilst I clicked the waiver, fedex clearly did not treat the item with any care or attention, in fact its almost as if they tried their hardest to break the item with all the damage on it. Now surely this is in breach of their customer charter/declaration/statement? Would this arguement uphold if I tried to take it down the civil courts route and reclaim my money that way?