Showing results for tags 'clinic'.
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Good morning everyone! I've just returned home from my dental clinic. I didn't go to work today because i had this appointment. Can u imagine my shock when I came at the clinic by 12:00 sharp, it was the time of the appointment, only to know that the "hygienist is not in today".. They told me that they tried to contact me, but could't. But they are lying to me: there are no missed calls from them, no texts and no emails. Usually they do inform me of anything via text messaging AND email. If I was notified about such an important thing as a change to my appointment or its cancellation, I would have gone to work. But in this case I just simply lost one full working day's wages. I really am eager to know what can I do to the Dental Clinic? It is a private Dental Clinic(http://www.smileimpressions.com/), where I did use their NHS services couple of times, and where they imposed me paid services of a hygienist - I paid 25 pounds in advance for this appointment. They said they couldn't refund me my money today, and I need to come on Tuesday to have it. What can I do to make them compensate the day lost because their unprofessionalism and negligence? Should I write them some letter first, or what? Thank you in advance!
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reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS