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Well this is a shock and certainly something that I will be aiming both barrels at Vodafone for... In everything that has gone on recently, I have just found an all so lovely default from these guys. I wont be held responsible for my next steps with them as I am Disgusted. I wont say how much this is for.. But lets just say its the highest amount I have ever heard off for a Vodafone account.... Basically I have been in and out of the country for the last few years working, I left for almost 9 months earlier this year on work and spoke to Vodafone to set up a DD to pay for everything while I am away... (I usually set up auto payments so I don't have to manage anything over here while I'm away) In March , I was packing to go away so made a call to a gentleman at Vodafone Customer Services during the middle of the month, with a view that March's payment would be set up for DD. He confirmed my DD details and advised as per normal that a DD would be taken on the 1st April around that time and then the same until further notice. I have just found out that no request for payment was ever made. This in turn has caused the account to default even though Vodafone had my card details on record and could have then taken the payment via that method... Lee - I want this sorted.... If not SAR and Legal Action will be coming your way... I am fuming... But I will give you the chance to try and resolve this....
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