Showing results for tags 'wool'.
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I can only tell you all about my experience with Carpetright and you can reach your own conclusions. When I moved, the carpets needed replacing so I ordered a carpet from the samples in a Carpet right store on one of their 'crazy prices' promotions. The house was empty when it was fitted. When I saw it I know that it was not the carpet that I saw in the store and went straight in to tell them. The sample was no longer available and it had been discontinued. My complaint has been going on for over a year now. I ordered a plain beige carpet and have one that is beige with lots of dark brown splodges. Dark threads are continuing to come through as it wears. It looks permanently dirty. Carpetright do not care about customer satisfaction and seem to get a buzz out of making customers upset and frustrated. They sent an 'expert' who was employed by the carpet manufacturer who decided that there was no fault with the carpet, ignoring my complaint that it was not the one I ordered. Eventually the head of complaints a Mr Renouf listened to this aspect. After some deliberation, he simply said that it was the carpet named on the invoice and showed me a photo of a 'sample board.' I did not choose from this board. More peculiarly he maintains that the colours in the carpet are due to variations in the colours of the sheep! I put it to him that is he chose a beige wool mix suit from a shop from a swatch, then returned the suit because it had dark threads randomly in the fabric, he would not be satisfied with this response! I have not received a response from him. Apparently I do not have a case because I cannot prove that this was not the carpet I chose. Of course I can't. They destroyed the evidence. On one of these forums I read a similar story of a customer going into Carpetright and the manager shouted across to him ' you DID get the carpet you ordered.' . ..before he had even raised the subject. It seems I am not alone. I tried to take the case through my credit card protection. I was told that I had no evidence so they could not progress my complaint. I have put it to them that the invoice says 'beige' not 'beige with dark brown/ black speckles.' I have not had a response. So I am just very unlucky that a few black sheep were in the flock used for my carpet!
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