The reply to my appeal (in which I stupidly said I went to McDonalds....)
Re: Parking Charge Notice Number xxxx (Vehicle: xxxxx)
Site: (346) Southgate Park
Issue date: 15/03/2018
POPLA Verification Code xxxxxxxxx
Thank you for your correspondence received in regards to Parking Charge Notice . After careful
consideration we have decided to reject your appeal for the following reasons:
The terms and conditions of use of the car park are clearly stated on signs prominently displayed in this area. These
include that the car park is for the use of Southgate Park customers while they are on the premises only, that
McDonald's is NOT on Southgate Park and that there is no free parking for McDonald's. Our records show that
your vehicle was left in this car park while you left Southgate Park walking in the direction of McDonald's therefore we
believe the charge notice was issued correctly and we are upholding it.
If you had wanted to park in this car park and go to McDonald’s you could have done so by paying the appropriate
This decision, which has been based on the facts of the case and takes into account our consideration of any mitigating
circumstances, is our final decision.
You have now reached the end of our internal appeals procedure and you now have a number of options:
1. Pay or, if you were not the driver of the vehicle at the time of the incident, request the driver to pay the Parking
Charge Notice at the prevailing price of £60 within 14 days of today’s date. Please note that after this time the
Parking Charge Notice will revert to £100.
2. Make an appeal to POPLA, the Independent Appeals Service, within 28 days of the date of this letter by going to the
online appeals system at ...... using verification code: xxxxxxxx Please note that POPLA will consider
the evidence of both parties and make their decision based upon the facts and application of the relevant law.
Please note that if you opt to appeal to POPLA, and should POPLA’s decision NOT go in your favour, you will
be required to pay the full amount of £100. By law we are also required to inform you that Ombudsman Services
provides an alternative dispute resolution service that would be competent to
deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution
service. As such should you wish to appeal then you must do so to POPLA as explained above.
3. If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may proceed with court action.