as dx100uk says "You employed them to re claim PPI You got the PPI back Their fees are due." I'm all for consumers being treated fairly, but you seem to be trying to look for an angle not to pay a company YOU asked to do a job for you. Scottishbloke17 you said, "they want me to pay over £90 in fees and I don't know what to do. I don't know if the man at the Bank of Scotland phoning me was to do with them or if it's just their own internal team making phone callsicon to customers. I don't know what to think or do." here's a wild crazy idea!! ... why not just ask the CMC or the bank ?? Sorry if I sound harsh scottishbloke17 but you seem to just want to avoid paying a debt and have no real reason to be unhappy with the CMC. Shame on you! the country would be bust if we all acted like that.