Hi, Seems that they are still up to their old tricks! We bought a leather sofa from DFS last December and came with a defective electric reclining mechanism. This was sorted but took a few month for them to get the part. Other problem we now have with this sofa is that it seems to be doing the same peeling as previously described on the thread. Just had a DFS representative out today, Wednesday 17th October and he has stated sweat and hair products as the reason for this peeling. Having noticed the post by Ramsay2014 in May 2014, I have the very same issue with what seems to be the same "quality product". The rep has said he is going to advise that the affected backrest is replaced, but having further researched the issue, now going for a complete replacement or refund. I feel sorry for previous posts and the hassle they have had but seems the only way to resolve issues. Will keep you informed of any updates.