Really? I did not know that. Thank you for pointing that out. Can they apply both AP and defaults?

Hi. No, I want to challenge their actions on it, but I suspect they will just keep churning out their standard quote of "entering into a payment plan is considered a default". Can they remove the default if my circumstances change in the future and I am able to return to making the requested minimum payment?

Hello. Sorry I have been trying in vain to attach the PDF copy of the letter. I have received a new letter confirming they accept my offer of a lower payment, but will register the default, as they are "required to". I'm not 100% sure they are required to or simply acting harshly? Is this worth challenging? I feel that classing a request for a payment plan as a default, is not really treating customers fairly, when it affects their credit rating and when I never missed a minimum payment in the past. Thank you again for your help.

Hi. The letter says the default notice will not affect my payment plan (even though I don't know what that is yet, as they have not sent the details) the default notice itself does say they "may" register it if I don't take the action required by the notice. I have no idea what that means. The options seem to be make the required minimum payment and cancel the plan, that hasn't been set up yet or accept the default.

Hello, further to my previous post, I wrote to capital one, detailing my finances, requesting an interest freeze and offering a lower payment amount. I have now received a letter from them with the header reading "your account has now been set up on a long term payment plan" along with a default notice. At this point I have not defaulted and not in arreas. However, I'm guessing that because I have advised I'm unable to make the minimum payment, that is classed as a breach and hence a default? They have said that a further letter will be sent advising of amounts and dates separately. As I have not received thus yet, how can it be an "agreement"? Also I'm confused about the default notice as it says I have to take action by the date shown, but it doesn't say what the action is. Is this just standard jargon on a default notice? Any help would be very much appreciated. Thank you.

Thank you so much for your kind response and support. I really appreciate it. It does help knowing I'm not so alone. I agree with your advice, i will certainly advise them of my situation and try to negotiate a way forward. Thank you again.

Hello, I am looking for some help please. I currently have 2 credit cards, one with capital one and one with Barclaycard, owing approx £7,000 on each. Whilst I have not defaulted on any payments and have not reached my limits, the monthly payments have become a struggle and I can't afford the requested minimum amount anymore. I have been looking at contacting them to request a lower payment arrangement and an interest freeze. By all accounts and looking through the library letters and other posts, my chances of them agreeing are pretty much nil, as most companies seem to simply refuse straight away. I was advised that I should stop paying and that may force their hand, but I suspect I will just end up with charges and increased interest rates, something I know Barclaycard definitely do. I was also under the impression that they cannot put a charge against your home, as this is jointly mortgaged with my husband and credit cards are unsecured borrowing, but I have received contrasting advice from someone at the CAB (not sure of her experience) who said if you end up with a ccj they can put a charge on your home? Any offers of advice or tips would be so much appreciated. Thank you all.