They have reviewed the decision and are standing by it. They didn't seem bothered about any further bad press when I promised them I would be writing to BBC Watchdog with an update, the Motorcodes ombudsman and their own Head Office. In fact, regarding the latter they suggested me doing so was pointless as the letter would only come to them and the decision would not change. I pointed out it is my prerogative to write to whoever the hell I like!!! (what a cheek) Would be good to hear how the guy above actually got on in the end...

Hi Just wondered if you ever got VXL to contribute. I was advised to book my astra h in for a diagnosis which confirmed the cim was faulty. I'd emailed vxl customer service before this to check my vehicle fitted the criteria (under 10 y/o under 100k miles). It did but I then have just been told no assistance would be received (current bill for work is over £100 as they ordered a security pack). Finding vxl customer service shocking. I have to chase them up, no promised call back and they're arrogant & evasive. They say the scheme ended DEC 2012 which does not explain how many other astra h owners have had the recall work done for free as recently as last month! Did you pursue them in the small claims court? Any advice very welcome as i'm extremely frustrated Many thanks Andy