Thank you guys.

Hello, I am just wondering if anyone can give me some up to date information. I purchased an LG soundbar from Currys in December 2014. On 1st November the sound bar speaker seemed to blow up and therefore no longer works correctly. As it is under warranty I took it back to currys on 3rd November. I was advised that they would look into the fault and that if it was not ready to be collected in 14days I would be entitled to a replacement product. I got paperwork to say I had left the product but it does not state this 14day clause. Well, today 18th November, I rang know how who could not find my repair and so she called the local store I left it wth and was advised that this store would call me back shortly with an update. They have called but it went straight to answer phone and a message was left to say that as the product was still in the warranty period LG are required to assess it, my sound bar is still sat in the shop as LG have not collected it yet! This suprised me to say the least. Where do I stand legally and what more can I do? I cant find any reference to this 14 day policy either. Your advise would be gratefully received.