Sorry I should have been a little better with my explanation. The shower screen had an extension and it is the extension that failed. So the screen fell in and it is where the screen landed that there are gouges. The extension was fixed and about 8 inches wide. The screen was then hinged at this point. I hope you see what I mean!

Thank you for posting the link. I shall have a good read of the previous cases. It's so frustrating as we had only been home 5 days when it shattered. Thanks again.

I have found this forum whilst searching the internet for some advice concerning a shattered shower screen. I went away at the start of August and left my keys with a builder to refit my bathroom. We ordered everything through him. While we were away there was a leak but it seemed to have been repaired. We came back mid August, and there was still a lot to be done and then a fair bit of snagging. It was finally finished and we paid him on Friday just gone. 1 hour after payment, there was an almighty crash and bang. The new shower screen had literally shattered and exploded all over the bathroom. The builder came round and cleared up the mess and said he would be back with a new screen. I was so shocked by the incident that I didn't inspect the bath with him however upon closer inspection, there appears to be over 25 areas of damage in the bath, from gouges to scratches. It's an absolute mess. I let the builder know yesterday but I haven't heard anything from him as yet. I was wondering if anybody could offer advice as to whose responsibility this is? I feel that having spent £5k on a new bathroom that it surely can't be mine but I don't really know what my rights are. Thanks