Sorry, I’ve got his name on my mind . I am going to send the letter as I’ve got nothing to lose. Many thanks and I’ll keep you updated.

Thanks for your advice, I shall opt to ignore their invoice for payment of returning the parcel. I paid for the courier out of my own bank account if that helps? If it comes to it I’ll swallow the original charge but won’t be paying the new invoices one. Thanks for your help so far.

ParcelHero’s latest response

I have no idea if they can do this and what my rights are? I know I may have to potentially swallow the initial cost but have been invoiced a parcel return cost which I’m reluctant to pay.

Correct, he informed me and upon looking on the tracking details it shows that the shop refused delivery. I have no idea what the shops reason was for refusing this. The item in question was a guitar hardcase sold on eBay. The part I’m miffed about is how ParcelHero can charge me a second time for returning the parcel back to sender (Me)

The address I got given was to a shop with a collection point so the recipient could collect the item from there. The shop refused the accept the parcel and Parcelforce returned the parcel to me. Parcelhero who I booked the Parcelforce 48hr delivery through are now trying to bill me extra for the returning the parcel to my address - please note the parcel is now back in my possession. I hope this helps to clarify things.

The value of the parcel was £50 (I have no idea why value matters?) I have had no explanation why the nominated shop refused to accept delivery of the package on behalf of the person who wanted it delivered there. The issue I have is that I paid £14 to have the parcel sent and parcel hero now want to charge me an additional £15 for the returning of the parcel which got delivered to me on Monday? I hope that helps?

Hi, I have received the parcel back from Parcelforce but ParcelHero now want the privilege of charging me Additionally for the return of the parcel. The addresse was a click and collect shop nominated by the receiver as he has had parcels left and stolen off his doorstep. I can’t see how they can charge me for the return of the package?

Hi all, I sent a parcel using Parcelforce via ParcelHero. The addresse that the customer supplied refused delivery and the parcel has been returned to my address but despite giving my phone number both have failed to notify me of this issue At the time and now ParcelHero are trying to charge me additionally for the cost of returning the parcel after delivery was refused.

Thanks for that dx, how do I go about amending/removing the appropriate sections (Which ones as I'm not great with adjusting these sort of things?) Will sending this CCA make my account with Cabot on the credit report go from Late payment to Default? Sorry I ment late payment, not missed payment. Head is all over the place today with the current events.

Hi Unclebulgaria67. The original period of the loan was over 6 years. The was due to be paid off in 2023. The £1602.04 is taken from the arrears I owed Clydesdale Bank from missed monthly payments which now Cabot are claiming are now their arrears instead of keeping the bought debt as a whole sum which I’m currently paying. is it worth me registering a complaint?

Hi everyone, I'm after some help advice, I have a loan with Clydesdale bank that has been passed onto Cabot. I fell into arrears for 9 months due to some financial difficulties, I had since spoken to Clydesdale. I have increased my monthly payment from £287 to £350 a month to carry on paying the loan whilst clearing the arrears at the same time which they were fine with, they made no mention of potentially being defaulted or the debt being passed onto Cabot. I have made the payments since on time without missing any further payments and no further correspondence with Clydesdale by phone or letter. In November I received a Letter from Cabot informing me they had bought the debt and to change over the payment details from Clydesdale to them which I have done via my online banking. On Friday I have received a letter from them threatening that if I don't pay the arrears amount of £1602.40 under section 87 of the consumer credit act 1974 by 28th April 202 it will be defaulted. The debt on my credit report is currently showing as late payment which it had been showing when the debt was with Clydesdale Bank. I've spoken to Cabot online who have been really unhelpful but have acknowledge I've been making monthly payments regularley as I was previously with Clydesdale but I haven't got a payment plan setup with them, I've explained to them that I don't have £1602.40 laying around otherwise I would've paid the arrears amount of and queries that how can I owe them the arrears if they've bought the loan from Clydesdale. My question is; is there anything I can do which won't make my credit file any worse, what are my rights and will I need to find a way to clear the arrears regardless? Any help would be most appreciated.

Hi all, been receiving letters from Lowells chasing an old vodafone debt. I believe the "Said" amount owed is not the actual amount owed. I have so far been ignoring their letters as they are a bunch of shysters and have received a " Pre-legal Asessment letter offering a 40% reduction or a threat to be taken to county court. I don't even know if: A. The account is statue barred B. The amount showing is correct C. The debt is even mine. Any help would be great-fully received. Thanks