I recently purchased a bed and (under bed) drawers for £599 plus £20 delivery as a package from 'rustic roots furniture' It arrived (a few weeks late) and to our disappointment the general workmanship was far below our expectations, and with numerous faults. * Panels not finishing flush, particularity bad and noticeable on the foot board. * Very rough finish to all surfaces. Some panels of noticeably low quality wood. * Drawers panels are split where handles attached. * Inadequate/under sized metal brackets included. * Requires a lot more assembly than anticipated, its left to me to drill all the holes for the side rails etc to construct it. Even ignoring the faults I feel the bed is poorly designed and would need modification to make it fit for purpuse (bigger better brackets etc) I contacted te seller the day it was delivered to ask for a return and refund, unfortunately he did not agree to this. He offered: Take back the bed by a courier of his choosing at a cost of £80 (he only charged £20 delivery) but he refused to take back the drawers. He says they were custom made for us, we never asked for custom drawers, in fact the invoice even states they are "standard" drawers. And obviously a set of under-bed draws that go with this bed would be useless to us. I paid using a debit card, just wondering what options I have left here? Many thanks in advance for any advice.