sorry forgot to add it was the leeds branch

Dear Sir/Madam Please accept this letter as a appeal to Drive Happy Guarantees decision to deny coverage of the repairs to my airbag on my Renault scenic reg NL60 ZBZ. It is my understanding based on the information supplied by car craft leeds that it was denied because my first service was late. My service was due before the end of September2014, but I believed it was due by the end of October. I phoned Car Craft on the 27th october to book my car in for its service and told them about the airbag light being on. The next available appointment that they had was on the 12th November at 3.30pm. I took my car in and waited for approximately 2 hours, when the representative shouted for me I asked about the airbag light to which he replied that I would have to rebook as they did not have time to look at it, which I then did for the 19th November at 8.00am. I dropped my car off and awaited a phone call. When Car Craft rang they said that I would need a new airbag and they would put the claim through to Drive Happy and wait for the answer before they did anything on my car. The next day a representative phoned me and I was informed that the requested claim had been denied due to the service being late. I then informed them I would ring you myself. When I rang I spoke to a lady who mentioned that there is a month leeway/1000 miles on the due date of the service. Which upset me more as if Car Craft had had a available appointment before the end of October for the service, then you would have processed the claim without any problems. I then went on to say that I would cancel the Drive Happy Guarantee as I am paying £2000 for something that was not doing as it was originally purchased for(under pressure I might add). The lady then said that it was not possible to cancel it. I then ended that call as I was not getting anywhere and all it was doing was upsetting me more. I then phoned Car Craft and arranged to pick my car up that evening. When I arrived at Leeds I explained to the reps there what had happened and then one of them said that there was a month leeway. Again this started to upset me so I left to get my car, which when I went outside wasn't there I went back in and the guy said he would get it brought round. Which a mechanic did , but as he did he was looking very puzzled so I approached and informed him it was my car, to which he replied that there was bits hanging off it. When I asked what he meant he said the air bag had fallen out while bringing the car round. He said he was going inside to find out what was happening. He explained to his college what had happend and said that he wasn't happy for me to drive away with it in a dangerous condition. I was informed that even if the airbag was still fastened in place on the car it was unsafe to drive, and the airbag could go off by itself at anytime( incorrect I might add , renault say it doesn't go off at all when there is a fault) I then had to leave my car yet again and arrange to collect it the following day when it had been returned to a drivable state.the airbag reconnected to the steering wheel that should never have been taken off in the first place ,. I would appreciate your quick response as my car is booked in for Mot on the 20th december. has anybody any thoughts on the outcome