Thanks for all the help, Slick. I've wrote up this email and was hoping you could give it a look over before I send it. Thanks! ------------------------- Dear Sir or Madam, I refer to your demand for a £50 admin fee. This is effectively a penalty and, as such, it is unlawful and not enforceable. It does not matter whether the admin fees are contained in the gym’s T&C's. They remain unlawful. After your demand for such fees I contacted the manager of my gym and have been assured no such charges shall be made. I am happy to reinstate my direct debit and continue to pay my monthly installments however I shall not pay any admin fees - at this time, nor in the future. Yours faithfully

Hi, thanks for the reply. Am I good emailing this rather than by Royal Mail? Just thinking it might be easier and quicker to do so. Thanks again.

Sorry about that, not clear at all really. First of all I missed a payment due to a fault of my own, a few days later I received a letter from them asking for the £36 monthly payment alongside a £25 admin fee. After reading through a few threads on this site I thought it would be best to cancel my DD as they (Harlands) said they would take the £61 out a week later. This prompted another letter from Harlands requesting another £25 admin fee - due to the cancellation. I then spoke to the gym manager and payed the missed monthly payment at the gym, the manager then spoke to Harlands before coming back to me telling me that I no longer owed the £50s worth of admin fees, however, I should call them in order to reinstate the DD. I do wish to continue my membership, I'm just looking for advice on how to contact Harlands / reinstate my DD without calling them. I hope that explains it a little better, if there is anything else needed, please let me know. Thanks again.

Hello, I've been a member of my gym for a couple of months now and originally had some problems with admins fees after a missed payment. I cancelled my direct debit with Harlands and spoke to the gym manager who managed to sort of all the admin fees and allowed me to pay for my missed membership at the club, however, I now need to reinstate my direct debit and the manager said I should call them. After reading through many threads on this site it seems quite clear that I should not call them, I'm now asking is there anyway I could do this by email? I wouldn't really know what to say or how to do so any help would be greatly appreciated. Many thanks.