Hi everyone, I am currently renting a flat. A few weeks ago, I was mugged and the attackers stole the keys of the flat (among other things). I called the estate agent who manages the property to ask if I could change the locks. He sent someone to do it: the handyman changed both locks on the door and bought two new sets of keys (one for me, the other one for the estate agent). The estate agent then sent me an invoice simply stating "£90". I found it a bit expensive, especially because the handyman is a full-time employee of the landlord and carries out all the repairs for him in all his properties. I asked for an itemised invoice with the details of the prices of the new locks&keys and the labour costs. He told me that he couldn't give me an itemised invoice because the work was carried out by the landlord's handyman. My questions are: - should I be the one who pays for this? Isn't the landlord supposed to have a kind of insurance that can cover these costs? - if I am supposed to pay for the locks, can I still refuse to pay because I wasn't sent an itemised invoice? The only thing that appears on the one I received is: change of locks - £90. Period. I suspect that the estate agent charged me more than the real costs to make a profit out of it. Am I just being paranoid?! Thank you very much for your help, I wish you all a nice evening.