Just had a call back from a Manager at know how, she said the last person I spoke to was wrong and I didn't need to pay for collection, I need to get an independant report stating what the fault is with a full breakdown of the cost of repair and forward that to them.

update.... .....I'm now very frustrated! I went into Currys as I was asked to by the knowhow team, when I got to Curry's noone could understand why I had been told to go there...... Curry's customer service called the number I had been given and I was told that I would receive a call and my Chromebook would be picked up as was the case with anything out of warranty.... I just received a call and was asked "did I want to pay the fee now" and it was explained that I had to pay £50 to have the chromebook picked up, I asked to speak to a Manager and he said the Manager would tell me the same thing, I told him I would rather hear it from the Manager! Does anyone know what my rights are at this point? do I have to pay the £50 to have the chromebook looked at?

Thanks for the advice, I am due to go in to Curries on Friday, I was given a number for the Curries store staff to call so their head office can explain the situation to them but even so I expect it will be a battle!

I called Samsung and they said the warranty was for one year.........I won't be buying Samsung again, It made me realise how little faith they must have in their products!

Just an update...... I called Curries back and explained as it was my right under the sales of goods act, I would be contacting a repairs company to give a independent evaluation of the faulty chromebook, and where did they want the evaluation sent, I was put through to a different section, and another chap answered and told me that "curries did not repair chromebooks, so once the warranty was up it would have to be Samsung that mended it!" I explained that the warranty made no difference to my rights under the sales of goods act and that if I could prove that there was a problem when I bought the chromebook and that it wasn't fit for purpose then I was entitled to a repair or replacement... ......the guy on the other end of the phone was pretty much shouting at me by this point! He eventually said he had to go and check whether what he was telling me was correct and came back on the line and has asked me to bring the chromebook to a pc world to be looked at..... ....what happens next who knows, but at lots of points in the conversation I nearly gave up because the guy was very convincing and pretty aggressive but he was more helpful by the end of the call and said there was a "procedure" he could use! , I'll be updating soon... ...thanks to the advice I got earlier today I may perhaps be getting somewhere?

great stuff thanks for the replies, I'll speak to Curries again and try being a little more pushy and see what I can do, if need be I'll get a independent report done....I'll update when I know more!

I bought a Samsung Chrome 5 series on 05/01/12, the screen is not working properly, the screen only comes on if I get it to a certain position, if I tilt it even slightly forward or back it goes blank...... I called Curries who said if it's over 12 months old they don't offer any repairs or help whatsoever! I called Samsung and I can send it to them and pay for any repairs! do I have any rights with Curries under the sales of goods act? Any advice would be appreciated thanks