Joined Home Comfort cover 2 years ago. Just had a nightmare with them over my heating. They are now using contractor City Tech from Scotland, albeit using local area contractors as I am in Essex. Had now 6 visits in less than 2 weeks and still not working correctly. Yesterday engineer spent and hour and half to then say he didn't know what was wrong. In that time was talking to another engineer who helped him. Left telling me his manager would call as they think it is the programmer. On calling Scottish Power this morning to complain about the service and that we had received no calls said they are going to replace the cylinder stat which had just been replaced!! Totally fed up and wished I had never left British Gas. They say the 'cheapest is never the best' and god I am finding that out. DONT change to Scottish Power they do not use engineers who are competent enough to carry out the repairs needed. Yes we all have to learn but if that is the case send out the trainee with the qualified one, if they have such a thing!! My heating and hot water at the moment are on constant and who will pay for that I bet it wont be Scottish Power . To get out of the agreement have to be 6 months after any repair so beware DONT SIGN UP. If I had read this forum before I certainly wouldn't have done that is for sure.