Oh no no, it had nothing to do with the hospice. I was visiting in the community/ the child's own home. I do work for a children's hospice- that's what I meant. The parking fee was issued by a private parking company.

I am Children's Community Nurse for a Children's Hospice and was visiting a very sick child. There is no parking whatsoever without a permit. The family does not get visitor permits either. I received a ticket for parking in a residents parking space without clearly displaying a valid permit. The traffic warden was still around when I arrived back at my car - I was only parked there for 25 minutes and did not take anyone else's space. I explained that I visited a very sick child showed him my nurse id but he did not care. I wrote to this CPP company (Car Parking Partnership) in Northampton with a headed letter from work explaining the work I do and how sick and life limited the children are we support in the community, I apologised and explained that it was an one off situation as well but they rejected my appeal. What to do now??? Many thanks for all your help. I read the link about not just ignoring it, but am unsure if I should?

Hello everyone Sorry for this delayed response, but I did not get any further e-mail notifications that I received more replies to my thread. Linzi- I assume you had seen my long letter of complaint stating all my rights regarding this warranty claim and referring to the sale of goods act. I was at all times fully aware of wear and tear parts not being covered under the warranty- however a gear box is certainly not one of those. And to inform me that the internal fault of a gearbox can be wear and tear items, was like someone righty stated here, an insult. Gearbox faults are warranty claims full stop. If the internal fault was wear and tear-like the independent report stated- then this fault was present when I bought the car. I am sure that Carcraft knew these facts just like I did and that any court would have made a decision in my favour. Anyway- out of the blue and with no written response to my letter- I had a phone call from Carcraft Friday evening and I collected my car. I was never informed that they had actually repaired my car this week. I asked for a report and details of what work had actually been done, new parts etc. Surprise surprise no written documents available. I was also not surprised that no apologies were given. So unfortunately, this is not the end of this for me and I will have to seek further legal advise. I had major difficulties - being a Community Nurse!- getting to work and being able to carry out my work. Of course, emotional stress is not measurable. I did not have a car for a month! I did at least expect a letter responding to my letter, an apology, a full report of what has been done to my car and how Carcraft intends to facilitate compensation. Will keep everyone posted. So to summarise- seek legal advise, use this website and contact citizens advise bureau. They all will be able to direct you to the right directions. I was so scared and worried because I believed what Carcraft told me. Do your research and speak to people who know about consumer issues and you will soon find out that you are not alone and that most likely you are in the right and by writing a letter, they will realise that they can not mess with you. If anyone needs assistance with a similar problem, please contact me and I am happy to help or show the letter I wrote.

Thank you so much. I am looking forward to hearing from you.

Dear all I have bought a car at Carcraft and it came with 12 months free warranty. VW 5 years old, 35000 mileage so very low. I drove 10000 miles since I bought it. 7 months down the line- there are faults within the gearbox. RAC got the car back to Carcraft and they diagnosed and confirmed gearbox faults. The gearbox got removed from the car and sent back for warranty inspection. They asked an independent inspector to look at it who advised that the faults were due to wear and tear rather than mechanical faults. Carcraft garage though insists that all gearbox problems are mechanical- not wear and tear. Carcraft warranty department refused warranty claim but Carcraft garage disagrees. Either way - I don't have a car and think that it is a warranty claim as the gearbox is not a wear and tear item. However- if it not a warranty claim then the garage has sold me a car with an existing fault- considering age and mileage of the car. Any thoughts or advise?? Many thanks.