I left the UK in August 2011, with a £750 balance in my Smile account and two tiny DDs going out each month. I have just checked the account to find I have been paying a subscription charge of £13 a month for the last 17 months. Can I claim this back? Apart from the two DDs I haven't used the account at all, haven't received any statements - they have an old e mail address and haven't asked me to update it since 2007! and it has cost me a whopping £221! I am mortified and simply can't afford to throw away £221 like this! And the first line of their charges doc says "we don't make charges as long as you stay in credit", then a few pages it down it mentions this subscription fee. They can't get away with this surely? What can I do?