Full refund put into my paypal account on April 1st.Thought it was an April fool lol. Got Trading Standards involved.The new Management team that has taken over Cruise Customer Service. Could not have been more helpful.Pretty much admitted to the girl dealing with my case at TS...The boots never got sent back to UGG at all.A lot more was said by the new management team,but that is it sorted now,so i am more than happy to leave it at that. Thankyou to anyone who tryed to help me over the last few months. Regards Sandra

Do i just have to accept thair decision,or can i take it further. Anyone. Regards Sandra

Was not douting you for a minute Mike....just my poor atempt at humour,when not in the mood lol Shameful the way big name companies treat,the guy in the street.

Below is a photo of the fault in question....only worn 3 times!![but dont have proof] http://i223.photobucket.com/albums/dd76/WILDAXBOXER/P1010210_zps3974abbe.jpg Regards Sandra

You couldint make it up Mike. Even though i have no proof.I do not beleave for one minute these boots ever left Cruise,s possesion. They have been sitting in a corner in thair own faults Department. Regard Sandra

I am getting the impression,it is my word against thairs,as to how many times i have worn these UGG boots.If anyone would like a photo as to how new they are. I will gladly oblige. What if i had pulled the boots on and of 24 times.Which i have definetly not done.Is it okay for them to burst! This is definetly a fault with these boots,anyone viewing them...would see it.Does anyone want photos? I am that angry with Cruise and the amerturish way they have dealt with this. Any expert from UGG had they viewed these boots,would have know straight away.The fault is with the design. Whare you pull them on,the stitching has all come undone and a hole has appeared. Regards Sandra

They were only 11 months old when they were returned to Cruise.I do not beleave Cruise even returned them to the Manufacturer for inspection! After the way they have treated me.Ignoring phone calls.And emails.They dont care how they treat you.They have gave me the run around since December the 6th.

Hi Update I contacted Cruise on Monday morning.Informing them that the 8 weeks is up for UGG to inspect the boots. Reveived this reply. Good Afternoon Thank you for your patience on this matter, i have contacted our faults department and a decision will be made within 24 hours and they will contact you. I emailed them back enquiring.Why is the boots with thair faults department,when i was told they are back at the Manufactures?They have never mentioned thair faults department till now. I got no reply.I just answered the door 10minutes ago to a courier delivery driver who handed me a parcel.On opening it,i found the my UGG boots with a quickly drafted letter.Saying they were unable to refund for this item as the fault is due to normal wear and tear.with pulling them on.They have been pulled on 3 times.How else are you meant to get them on! My blood is boiling.They have had these boots since the 6th of December.As i have said already these boots have been wore 3 times,and are in brandnew condition.Apart for the fault. You could have put them back on the shelf,but for the tear and hole. They were returned to Cruise still under warrenty. Where do i go from here. Regards Sandra

Okay...thankyou for the advice. Will let you know how i get on....Firm but Poite:-)

Hi,thankyou for the reply. The 8 week deadline for inspection of the boots,will be up on Mondayi intend to give them till Wednesday.Can you give me some guidance as to what i put in my next email to them.To get them to move on this matter.To think i boxed them up back on the 6th of December,beggars beleave. Any help is much appretiated. Sandra

Email saying they are looking into it. Whats my next course of action? Can someone please advise. Regards Sandra

Still waiting on a reply to this email Sent this morning. Hi Could someone at Cruise CS please contact UGG and find out what the delay is in dealing with this matter. Yous have had these UGG boots in your possesion since the 6th of December 2012.It has been 7 weeks since they wer posted back to UGG for inspection.I would like an answer. Regards Sandra

HI, How time flys,cant beleave its been 7 weeks since my last post here.Needles to say i am still waiting on this matter being resolved. Contacted Cruise CS last month to see if they have heard from the manufacturer.They said they are still waiting.I think i have been more than patient. They have had these boots since the 6th of December.Any advice on what my next move should be? any advice is much apretiated. Sandra

Thankyou for the reply Margaret. Will be going to my GP tomorow,for a support letter.and will be sending it away as you suggested,with the GL24 form. Keep you poste how i get on. Thanks again

Ah well seems i will have to be patient.Hopefuly it wont take the full 8 weeks. I am sure they will find it was a falt with manufacture of the UGG boot. Will update when i have any news. Thankyou for the advice and help. Regards Sandra

Hi Update. Just received a reply to my email,that was sent on frieday night to Cruise Customer Service,asking why my refund still has not been payed into my paypal account. Copy of email. Dear Sandra, Please accept our apologies for the confusion caused. When a colleague of mine had mentioned that a refund was to be issued as soon as the item was sent back to us, she has assumed the item had the tags on and was recent purchased. As the item has been worn and is over a year old, we have sent the Ugg Boots back to Ugg to inspect the item and verify whether it is a manufacturer fault. This process can take 6-8 weeks, we will contact you when we obtain further information from Ugg and discuss the options available. Now even though these Ugg Boots were ordered on Dec 30 2011 and delivered on 7th Jan 2012.I have worn them 3 times.You could have taken them out the box and put them back on the shelf and Know one could have told the difference.The falt is,the back of the right boot.The fur has come away from the seam,and a hole has developed.For a boot that has been wore 3 times and cost £252.50.Is not acceptable.They came with a years guarntee. Are they within thair rights,to make me wait another 2 months for my refund.Sorry for going on.But i am angry at being told one thing then another. As always your advice is appretiated. Regards Sandra

Hi Thats what i will do tomorow morning.Even if they do answer my calls.As you say,better to get it print. Will update you when i get a reply. Thankyou for your help. Regards Sandra

Hi It was an online purchase. Sandra

Hi,my name is Sandra and i must say what a realy helpful forum this is. Need a little advice. I returned a falty pair of UGG boats to Cruise Clothes on the 6th of December.I phoned them on the 16th of December,and they acknowledged they have received them,they were indeed falty,and i would receive a full refund within 3 days,payed into my paypal account.No money was payed in.Called them back today.Spoke to a different person.He said he would speak to the girl who told me i would receive a refund when she comes back from her lunch at 4pm.Needless to say no call came,and now know one is picking the phone up to me.I know its early days,but i feel as if i am being given the runaroud.If i dont have a refund in my paypal accont by early next week.What is my next step. Any advice is much appretiated. Regards Sandra