So long story short, I had two bad accidents in a day. I first dropped my laptop in the kitchen and the screen ended up breaking. Then while backing up my data my little brother spilled juice over it and the hard drive ended up failing then after that it wouldn't even turn on :/ I sent it in for repair and they gave it back to me today with a letter simply saying they consider the damage to not be covered by our Service Agreement. I'm suppose to write back to the Claims Investigation Department. What say do I have in this? Should I get someone to inspect my laptop so they can also back me up to prove it was an accident? Because I assume they don't believe it was an accident which is why they didn't repair it. I've written about 2 pages so far explaining what happened, I'm sure if I get a technician to check out the laptop it would help but I don't know how much that would cost or where to find one. Thanks,