Thank you for your message honey56. No I didn't get anywhere with my letters to the CEO. With the first one they just referred me back to my original claim and the second one they ignored completely even though I put Private and Confidential on the letter and envelope and sent it by registered mail. Its some time ago now so don't know if its worth pursuing. I'm cross about it all as they are the only financial institution that refused me compensation on the grounds that they weren't regulated pre 2001. I took out my credit card with them in 1997, so if your claim dates from 2001 or later you may have more luck. Perhaps we should get together and make a concerted action against Citi.

To the old rouge Hi again. I' wrote a second time to Citi CEO on 20 Jan 2015, letter marked private and confidential and sent recorded delivery but have received no reply. I think my letter has just been ignored this time. Question is where do I go from here? If I take this to court how much will it cost and is it worth the expense and stress when the outcome is uncertain. Would welcome any advice.

Yes I want to see it through. I'll write once again to the CEO as you suggested but if that's turned down and the only alternative is going to court I'm concerned as to how much that is likely to cost and how long it will take.

Thank you to both hillards and theoldrouge for your replies and sorry its taken so long to get back to you - Christmas got in the way. I shall try once more to write to the CEO of CitiFinancialEurope as suggested but I'm doubtful that the result will turn out any different. Thank you for all your help so far. Its been immensely useful. I shall get back to you once I've heard back from Citi. I still don't understand how they can get away with not paying compensation for any claims predating 2001, indeed how as a major bank with an international reputation and operations they were able to sell PPI insurance when they weren't regulated and seemingly didn't belong to any voluntary schemes.

Hi, Just to say I'm in the same boat as you. My claim against The Associates/Citi card for PPI was with the FOS for 2 years and then I was told by the adjudicator that they couldn't consider my complaint because CitiFinancialEurope (the Associates was a trading name for this) was not regulated prior to 2001 and was not a member of any scheme when the insurance policy was sold in 1997and therefore the FOS is not allowed to consider the complaint . As you can imagine I was fairly angry about this having waited for so long. I asked if the complaint could be referred to the ombudsman but was told that there wouldn't be any point as he/she would only be able to decide whether the adjudicator had given me the right information, not consider the case from any other point of view. I then wrote to the CEO of CitiEurope on excellent and helpful advice given in this forum and my letter was completely ignored and simply sent on to Opus who had already turned down my complaint. So the whole thing is simply hopeless despite the fact that I have all the necessary information - statements, premiums paid, copy of original agreement form etc needed to make a claim. All my other PPI complaints with other banks and financial institutions have been successful with full compensation paid and no hassles but Citi is the one exception. I have been advised to write to the CEO a second time and if that fails to go to court but I'm not sure I have the fight left in me to do that . Perhaps we should get together and start a concerted action against Citi with others in the same boat. It makes me very angry that Citi should be about the only bank to get away with misselling PPI and I'm astounded that they were able to sell insurance without regulation, without belonging to any kind of scheme such as the FOS pre 2001 and without having to adhere to any kind of professional code of conduct such as the GISC and ABI codes. Sorry to be so negative but this is my experience of Citi. Let me know how you get on.

To oldrouge and hillards Well, my letter and complaint to the Citi CEO seems to failed miserably. I sent the letter 1st class recorded delivery and wondered why there was no indication that it had been signed for ie delivered. Seems it wasn't even seen by the CEO. I just received a standard letter from Citi saying that as the account is now owned by Opus the complaint has been forwarded to them. They also state that if you refer the complaint to the FOS they won't be able to do anything about it as Citi was not a member of one of the old ombudsman schemes before 2001 (all of which I knew already). Having spent 2 years fruitlessly pursuing the complaint with Opus and then the FOS I feel angry that Citi can get away with this particularly as all the other banks and financial institutions I've had dealings with have all compensated me for misselling PPI. Do you think it's worth contacting the FCA on this?

Many thanks for that information. I'll let you know how I get on.

Many thanks to hillards, dx and theoldrouge for all your help. Thanks to you I now know much more about Excel and how to work out charges and interest rates. Have now managed to work out compound interest and am in the process of composing a letter to Citi. I spent over 2 years waiting for a response to this claim from the FOS with no positive result, so am going directly to Citi. I'll let you know how I get on.

This should do it.

I have a spreadsheet with the amounts and dates of PPI paid plus interest rate plus date PPI premiums ended. Not sure how I load this so you can see it. Thanks for getting back so quickly.

To Hillards and the Oldrouge - thanks for all the advice. Just one question for the oldrouge - to which address did you send your letter of complaint to the CEO of Citi Europe? I'm still grappling with the spreadsheets and havn't yet been able to work out the compound interest on my PPI payments accurately or the simple interest of 8%. Should I just send an approximate claim and leave it to Citi to work out the sums involved? Not sure where to go from here.

Thanks. When you say up to account closure I presume you mean up to the date I cancelled the PPI? Still having problems downloading the statinsheet even though we have Excel 2007. Have others had this problem? Thanks anyway for all your help so far, also thanks to Hillards.

Have now managed to open the FosC1Sheet and have worked out the compound interest. One question? I stopped paying the PPI premium in March 2006, so do I calculate the interest up until that date or up until today's date? I assume the former but perhaps you could clarify. Thanks

Have downloaded Open Office and have Excel 2007 but the spreadsheets just refuse to open. Very frustrating as have spent considerable time on this today so far. Don't know what I'm doing wrong.

Hillards and theoldrouge Many thanks to both of you for the advice. I've tried to open the FosRunningPPI sheet and the FosCI sheet but they just won't open or be saved. We have Excel 7 on our computer. I'll keep trying but don't know what to do otherwise. Any advice would be welcome. Thanks.

To the OldRouge Have today received my SAR from Citi with info about PPI etc. However, the statements only start in Jan 2000 and I took out the card in Nov 1997. All the info from 2000 onwards is there. My question is how do I start calculating the compensation on the PPI ? I know I have to add up the total of all the monthly payments of PPI made, but then how do I calculate the refund of interest plus the 8% statutory compensation? Would be grateful if you could point me to any tables I can use or other info to work out the sums. Many thanks

Have now received a letter from Citi saying that they will send the SAR information in 40 days. Letter dated the 10th October 2014. The information will include my agreement form, statements and all correspondence held. Will keep you posted.

Many thanks. Please see my last e-mail! Apologies again.

Apologies to Hillards. Have just found the address you sent your SAR to from the thread you sent me ie Citi Financial Europe, PO Box 49920 London SE5 7ZF. I'll try that now if I don't have any luck with Derby.

A question to Hillards. To which address did you send your SAR to Citi? I sent mine to the Data Request Team, Riverside Rd, Pride Park, Derby DE993GG which was an address given by a previous post. My first letter sent recorded delivery shows up as having not been delivered, so sent another yesterday by the Royal Mail track and trace service 1st class but the message I got today when I checked delivery stated that it was being redirected. So it looks like I have the wrong address. Can anyone else tell me if I'm wrong including the person who posted the above address (quite recently Aug/Sep 2014). Many thanks.

Yes that is helpful. Many thanks.

Thank you. That's very reassuring. I'll continue to wait.

To the OldRouge Sent SAR request to data controller at Citi plus postal orders and other relevant details on the 29th September. I used the signed for postal service and have been checking every day to see if letter was delivered but so far it has not and there is no signature. Therefore I have no proof of receipt. I used the address recommended in Derby DE99 3GG. Is this just a slip up by Royal Mail or are Citi messing me about? I have to wait 15 working days before I can have this investigated by RM. In the meantime do I send off a letter again to Citi with new postal orders but using a tracked service this time? (signed for is not a tracked service I was told by the post office clerk). Many thanks.

Thank you. Will do that.

To the oldrouge The FOS has now come back to me with the information that they cannot help with my old Citi card as I signed the agreement back in1997 and Citi were not then regulated and the FOS have no jurisdiction over them. I can now go to the Ombudsman but the adjudicator I spoke to thought the chances of success were slim and couldn't tell me how long it would take. As I have already waited 2 years for their decision I don't want to wait again this long. If I write directly to the Chief Executive of Citi, which you advised me to do, wont I need to have all the info about the account to hand? I have statements going back about 4 years but don't have the original agreement (just the date when the card and PI commenced), so cannot make an accurate calculation of the sum I'm claiming for. So where do I go from here? The adjudicator also confirmed that Cumberland/MetLife were the underwriters for the card but I've already been down that route and didn't get very far. Any help would be appreciated. Thanks