Thanks for your advise. I got the independent local plumber to confirm in writing that the fitting was a used fitting and was supposed to ladt at least a couple of years.On the Able Group recript's terms and conditions there is no mention of any garranties or warranties the whole text reads as the byer is responsible even if the plumber damages the property. I cant believe what I'm reading. I never agreed to this? Can they gey away with such bogus bold statements? From what I understand they claim to accept no liability or responsibility. Shocking my credit card company will have a field day lol

Yeah its the same Group

Since my last post, i made a complaint to the Trading Standards and started a chargeback (section 75) through my Credit Card using the pretext of goods/services haven't lasted a reasonable amount of time and it all looks positively good. Thanks for the comments, and if it was easy to find any local plumber that would attend within the day (not couple hrs) i would have opted for the option...Instead it takes an average of three days to get a plumber in this area and i couldn't go for so long without water.

Hi, Life is full of issues and only this forum eases the pain:) Here's my problem: Back at the end of December 2012, i had a pipe burst in the bathroom, at which i called the Able Group emergency number and booked a plumber to come and fix the burst pipe. The plumber arrived within 2 hrs, saw to the problem, replaced a plastic fitting, paid him £150 through credit card. Everything was fine up to today when the same problem happened again. Switched off the mains water supply and on closer look the same fitting as per plumber failed. So rang Able Group, spoke to a customer services advisor confirming my case and what had happened. The response i got was to wait in all day, and that i would receive i phonecall confirming the attendance of the plumber to assess the situation and if at fault will be fixed free. Now that conversation took place at 9am and its now 8pm and no further calls or communication took place. Naturally i am fuming as i have been home almost all day with no water and had to resort to friends and water bottles.I do not know what my legal options are: So what is/are your advice? a) Request chargeback and re-book a plumber from somewhere else b) Ring Able Group and complain + complain to the Trading Standards Any help ideas are welcome (and sorry if the above is long winded) Thanks

Hi, im quite baffled and confused here. Last August 2011 i decided to used Your-Move to sell my house.So the chap from the estate agency arrived and we agreed to terms and i signed all the relevant paperwork and was given the verbally the impression that the house will sell within 30 days! (I doubted that to be honest). So the estate agent chap, rushed me into accepting an advertising pack to feature the house and said that it would come of the sale of the property and help the property to be sold even faster. The 30 days went and guess what because they didnt sell the house i told them i am not using them anymore. The house is not on sale anymore and i decided to keep it for the time being. Since all this i have received 2 letters (1 in December 2011) and another (12 March 2012). I called the number on letter 1 in December to make a complaint that i have been misled on the matter and not prepared to pay.The person on the other end of the phone assured me he will get the local person from the estate agency to ring me.I only had a missed call from them last week (2months later!). And in the letter i received now. Your-Move are threatening with Weston Credit Services and or solicitiors and to charge and if i font pay the full balance within 7 days i will get charged £30 plus 1% interest. What should i do? Any feedback is welcome Thanks

Thank you Barraca and Havinastella. Hopefully something good will come out of this. I already feel better and more informed

Check out the moneysaving expert forum by entering "failed delivery" in the main site search. Its quite comprehensive and i think you have a strong case Hope it helps Jim

Hi to all, This is my first post. My story begins on the 28/12/11 when i bought a refurbished laptop online from Dixons.co.uk .Delivery was automatically arranged for before the 7th Jan 2012 and courier was Yodel. Interesting part the package was dispatched and i kept checking online on the Yodel website. On the delivery date (Yodel claims was 3rd January 2012). I was out all day and to my dismay when i came back home and went online i discovered the parcel been delivered with my surname signed but i did not received anything not even a card apart from a bank statement through normal post. In the next few days, i asked neighbours even passer by's but no joy.I emailed Yodel twice and never received a reply. Then i called Dixons customer services (They are a nightmare) have spoken to them nearly 6 times since the 3rd of Jan, they have given me the run around. I am at the stage of Sending them back a DOR (Denial-Of-Receipt) so they can apparently investigate the Lost In Transit case as they call it and refund me. Now i have sent 4 copies via e-mail in total including attachments.Customer services people tell me different story every time, some say email received some say never received, other said format of file was wrong e.g need pdf. I am a patient person, but seriously fuming with the level of ridicule they put me through. Is there anything else i can do? Complain? Could i get the monies back via another method? I paid via Credit Card. Any feedback would be much appreciated Thanks Jim