I think it was info from Herman the German, he was saying the banks now have to give you the difference between the interest you paid on balance, and what interest would have been if ppi had not been on account.

So, just out of curiousity, I did the calculation on the difference in interest between the interest on the balances we have paid, and what the interest would have been had we not been paying PPI.........2666!!!!!!!!!! These are very rough figures on the spreadsheet, but as I calculated interest on both balances at same rate, should be reflective! FosRunningPPI%2520v101(1)%20hsbc2(1).xls

OK, SAR Letter before action will be posted recorded delivery tomorrow. Just to follow up on the interest charges, and the difference between the original balance and adjusted balance, I calculated on attached spreadsheet. Not too muach on this card, but on HSBC would be a larger amount. FosRunningPPI%2520v101(1)%20bc3(1).xls

Ni, I know ism, but is should, shouldn't it? I hear some stories, and some peoples claims seem to go through quickly and easily, whereas I feel I and fighting tooth and nail just to get information rightfully ours, let alone get complaints upheld, or a reasonable amount of redress offered....lol, or even actually see a redress offer!!!!!!!!!!!!! Hey ho, I am posting SAR non compliance letters to both banks tomorrow, more paperwork for them to ignore!

Nothing new to add, just so frustrated. HSBC are now guilty of non-compliance re the SAR, and they do not seem to care, and we have still not received the offer, even though they posted it on the 7th, and we have been contacting them for over a week to tell them we have not got it, and nothing back.......am making myself feel sick over all this, I just want it sorted fairly!!!!!!!!

OK, I am red faced, my mistake! They did credit the balance, I added the amount twice, oops!!!!! On another issue, is there a form letter to send to the banks once they have missed the 40 day deadline for SAR compliance?

Will do so tomorrow.

I apologise twice for this post, firstly am sure everyone is getting sick of me, secondly I know it is not the right forum, but hoping someone can point me in the right direction. Looking at the above spreadsheet, I suddenly noticed my balances (before taking off PPI) were lower that the ones on my statements, and couldn't figure out why, as I had input payments and credits from statements exactly. Then traced it back to Mar 2011, and noticed the issue. We had purchased something, then returned it, and the card was credited, so when I did my figure for credit that month, added the amount credited with the payment made. However, the closing balance on that statement, and all up to todays, are the exact amount credited more than my balance. So it would appear that even though it is on the statement, BC never actually readjusted the balance to reflect the credit. Has anyone ever seen this happen before? How do I tackle it? Cause, taking ppi payments aside, this means from that statement, every interst amount charged was incorrect?????

Sorry htg, didn't mean to go off topic there.

Do you have a spreadsheet set up, with the formulas in it? I am going to have a go, will have the following columns: Statement Date Balance Interest Charged Balance Without PPI Interest On my sheet, in the last few yars, actual balance of 7000-8000, in the reconstructed without PPI, 2000-3000, so a big difference in the interest charges. Just had a through, could you not again reconstruct the card, taking off the diference between the interest each month? I am sure the banks would not go for it, but realistically, think about it, eg estimated interest for balance of 1780.85 is 19.56, whereas interest on balance of 8000 plus is between 120-150 ish, that could at times actually make more of a difference than the PPI itself! Or I am taking this too far?

Thank you, but will not really believe it has been reopened until I see it in writing, all seemed too easy.

Does the fos running credit spreadsheet do all those things? I know it deducts ppi, and calculates interest on ppi, and the simple interest on any credit balance, but I do not think it recalculates what the interest payments would be on the new balance, cause that should be figured out, and the difference in interest paid should also be refunded, right? Are any banks doing this?

Quickie, they say they have reopened case, do they get the full amount of time to go over it again? If so, all banks are back to the 8 week period now, right?

Surely that would mean, when dealing with bank before fos, can insist they do CI also?

Almost 100 pounds more just on that little bit...I really wish I get statements or history further back, will make quite a difference, right? As always ism, THANK YOU FosRunningPPI%20v101(1) bc3.xls

Good luck, keep us updated, funny we are both dealing with HSBC and BC, and oh they certainly do play fair, don't they? Bet if it was money we owed them they would find the records to prove it.

Hey, I might actually be geting the hang of all this, as just realised something (or totally not getting it, if I am wrong). On the above spreadsheet, I didn't include the months from April 2007 to July 2010 as there was no balance ont the card. But, when reconstructed without ppi, there was a credit balance, so we would earn the interest on that balance for all those months....am I correct? Also, as with other card, if did go back to 1994, there would probably be a much longer period with it being in credit, again increasing that interest, right?

Figures attached. Those highlighted in yellow are guestimates, but when you look at final figures, pretty near their offer. The more I look at the sheet, however, the more I realise that if they were to go back further, what a diference that would make. See by end the discrepancy betwwen actual balance and balance when ppi removed? Well, card begain in 1993, with 50-60 pound ppi payments 1999-2002.........there would have been a much greater length of time with a credit balance, and much greater interest earned on that! FosRunningPPI%20v101(1) hsbc2.xls

Did they say what date they go back to for PPI? Is it six years? If so, you said you have ten years worth, so there is at least another four years you can claim off them!

I am confused about this part, surely when you go into credit, they owe you some extra money back, if you look between June 2006 and December 2010 the cc was in credit, we were making payments we would not have needed to, not just because of the ppi, but because of the interest we were being charged as there was a balance on the card, and we were paying of an actual balance that would not have been there if we were not paying the ppi, whereas if no ppi, no balance, no payment and no interest? Or am I just totally confused? On another note, where do I go from here re SAR? The forty days is up on Sunday, unless I receive everything tomorrow, which I doubt, BC will not have complied. What is my next srep regarding that?

What did you receive when you got the info in response to your SAR? Did you get statements, or a transaction history? I know the six year law thing, but especially in todays age of computers, you can not tell me they can't get full histories for current accounts??? I sent the Compound Interest spreadsheet sheet to HSBC yesterday, for our cc they are saying the six year thing, so ijust averaged the ppi onthly, and then applied that total to every month from 1993!!!!! Realise I probably will not get that, but I don't think it is any more unreasonable than them saying "yes, we have done wrong, but will only go back six years because we can hide behind the law"!!!!! Why don't you just do that, calculate the average monthly figure from the info you do have, and apply that to each month since loan began. Also, as with a cc, should they not reconfigure loan and work out if/when it would have been in credit without the ppi payments? Did they say why it was not miss-sold?

Corect on both points ims. By Saturday will be in default of complying with SAR. Apparently offer was posted 07 Dec, but we have still not received it yet. I have sent in a complaint to the bank on all these points yesterday, still heard nothing. They are really not treating us well, failing on a lot of fronts at the moment. I do have some statements, so estimating for missing, will get to finish in a little while, and will post it, but it will not pan out as I said in PM.

It is my understanding that the six year limitation refers to the time a bank is legally required to keep information. If you have all the statements, etc, then you can, or if you can get them through a SAR. As I look into this issue, it seems a lot of banks etc do have history further back, but seems hard to get it off them. Please correct me if I am wrong, anyone. Just learning all this info myself.

Thanks ism, I am awaiting the SAR results, deadline three days now, can't see any way they will meet it, and I still haven't even seen the redress offer yet, let alone the breakdown I asked for! I think they hope people will give up if they give them a run around.

If this is a stupid question, I apologise in advance. Having had time yesterday and today to sit down and really look at everything, I have studied the FOS running credit sheet, and completed it for my other card, only going back to 2004 (started in 1994), and was suprised at how much lower it is than the CIS sheet. What I do not understand with regards HSBC is, with the redress offer made, they only go back to 2005, card began in 1993, so how have they inpu the first months entry? If they only put the spending for that month, would that not mean the card balance was incorrect from the start of the sheet???