Hi, Sorry to hear your having such a problem with BG. Good news if what you say is correct then BG have breached regulation as a third party can not be added to an account without the third partys permission especially if there is debt on the account. Give you an example say i wanted to add my partner to my BG account and there was a debt on the account BG can add my partner over the phone but my partner would have to give her permission and agree to take on any debt. If your partner did not agree to this then you need to ring BG and point out they have Breached Regulations and ask them to provide you evidence that your partner agreed usually in this situation an account would for certain have a note saying this also BG tell you they dont record calls then they would of also lied to you as BG record every call coming in and out. Also remind BG that if you took this to OFGEM they would charge BG over 1500 quid even if they found in your favor or not just for that complaint being made to them in the first place, Also make sure the agent you speak with raises a stage 0 complaint they should do this anyway but a lot wont also tell them you wish for there manager to deal with it as frankly its over there head make sure you mention that you want the agent your speaking with to raise it as a stage 2 complaint to his manager. His manager will have to make contact with you within 5 working days of recieving that complaint. Stick to your guns demand proof as OFGEM would only ask for the same proof and most importantly dont be fobbed off. Good Luck, Hope you get things sorted S

Hi, The amounts seem to be a bit high per month, Yes and true sometimes it can depend on who you speak with Also BG does not carry out any reassessments on an account in the first year as it just does not know the customers usage but you can ask them to do a manual reassessment as long as you have submitted a few meter readings beforehand. With the matter of estimated readings BG should reverse that meter reading back to where a proper reading was last given and bill it to date using your recent reading and reverse any bills that had previously been created using that estimate. Do you know what your annual usage is by any chance?? if you can get this i will work out what you should be paying would also need area ie:Yorkshire,London, etc as not all tier prices are same for every area and also your tariff. Have you ever thought about going on energy smart BG will send you a free electricity monitor so you can monitor what your are using not only in KWH but also real money terms and puts you in control best of all you pay for exactly what you use each month and no more, Example: BG will send you txt message each month then you will have 5 days to txt back your meter readings, BG will then bill you to your readings you sent and debit the amount from your bank 14 days later. Energy Smart can also be set at a fixed amount each month as well and i do recommend to take the online saver 4 tariff which is only compatible with Energy Smart and gives you a 4% discount on both tier 1 and tier 2 Best bit there are no cancellation fees if you want to change tariff or go from Energy Smart back to a payment plan or leave altogether Or Energy Smart just not for you check the online tariff Websaver 12. you must be managing your account online and getting paperless billing in return Websaver 12 Gives you a 6% Guaranteed discount against BG Standard tier 2 rates. To register for paperless billing and managing the account online you can easily register by going to there website or ring BG but they wont change tariff for you it has to be done by yourself online. On a final note you should ring BG back armed with an up to date meter reading and ask them to reverse the estimate Meter Reading and reverse any bill that has been created using it, Explain you have an up to date meter reading and want them to bill you to that reading and send you a bill once this has been done ask them to review your payment plan based on the meter reading you have given them today and the fact the account is now up to date and accurate. To avoid a BG bad apple once your account has been amended with the correct meter reading ask the agent what the balance is. If they cannot tell you then they have not bothered doing anything as there billing system does it almost straight away for them. BG now has to log any dissatisfaction a customer expresses even if its just a phrase like i not happy with my bill, Agents hate doing this process and it means extra work eating in to call handling times or after call work. So do make sure that you get them to note your dissatisfaction and explain that getting things right with your direct debit amount would make you satisfied and would resolve the matter if they refuse to look at your direct debit amount or wont change it again politely ask them not to close the dissatisfaction process they have raised and ask them to escalate this as a stage 2 complaint to there manager. Then see how fast they are to sort it out My guess by the end of the call Hope you get things sorted.