I am all for people claiming back what they have been miss sold. It is wrong and as such they should have their money back. But for you to have bought any form of gap insurance from a dealership they would have to ask you to sign at least two other bits of paper. One for the FSA in the form of some sort of needs and demands and the other the order form . Gap is not vat-able and so must be shown in a different way. In most cases it is even shown in a different section on your finance documents. As much I think understand your position do you think this could be a case of you simply forgetting that you had them instead of being miss sold them?

Hi it is a shame that you are having such a nightmare. VT is there to protect you but the finance companies do not want to make it easy. That said i have never heard of anyone making it this difficult. Totally agree with the advice given. Avoid the court if possible as it will just add to your costs. Keep a copy of the letter that you write them requesting VT. After all you where simply exercising a write within your agreement. But if it all gets nasty ( which it might ) this will be important as it shows that you requested VT. Good luck.

Totally agree. The Gap insurance company just like your own insurance company wants to make sure that each side is paying their share. In either case that is for the insurance companies to mess around with as long as you are not out of pocket.

Hi its normal for the needs and demands not to have prices on them they are simply saying that you could benefit from the products and wanted to talk about them. The prices should have been split out on your order form as insurance is not a subject to vat. I would talk to black horse if you feel you have been miss sold. After all no-one but you really knows that.

Sorry I don't think that it is as cut and dry as that. The claims process is there to protect people who where miss sold products. As I understand it when you buy gap insurance on a Black horse document you are asked to sign again to say that you understand the policy and pricing? This second signature is in addition to the main loan signature. Even if you buy the policy and sign electronically via their internet systems you are asked to sign again independent of the loan. I am not a claims expert but I would have thought that two separate signatures saying that you understand the policies and benefits would be difficult to dispute.

Wow not nice situation to be in. The finance company seam to be being unreasonable to the tenth degree. The documentation however in most cases will have been produced by the dealership that you bought the car from as it is them who will have registered the policy. Under good practise guide lines the dealership should be able to provide you with a copy of some sort of document signed by you saying that you either want or don't want gap insurance. Even if you have bought the gap insurance directly from the finance house themselves in most cases you will have had to have signed an additional section again to indicate that you want gap insurance. When it comes to fine the FSA can be very heavy handed ( thank god ) in fact RBS has just been fined millions for non compliance. It sounds as though you have all the correct relevant bodies looking at your case so not give up and leave it in there hands as if there has been and wrong doing they will find it

I work for an insurance broker after far too many years running main dealerships. 2 things worry me. 1st No one has the right to force gap insurance on you. It is your decision. 2nd I do not believe for one second that they are discounting the car further instead I think that they are just trying to make you take their gap insurance. If in doubt why not talk to you finance company they should of told you who it is by now. If you still want gap insurance just Google gap insurance suppliers get a few quotes and take it from there. No they will not be able to look to you for additional profit. If they have listed it on your invoice and then shown an extra discount that is there concern. As the gap insurance is an insurance item you will have a minimum 14 days cooling off in which time you can cancel and ask for a full refund of the premium. & Sorry to say but gap insurance is still offered and sold at many dealerships. They have to be regulated and qualified but it is standard practise. PPI is usually sold by the finance house themselves.

Wow good for you! and well done for taking forward too many people just let it lie. Just a shame you had the stress of taking it that far. & No if in doubt the FSA will always air on the side of the customer after all if the dealership had done everything correctly then your freind would have know exactly what they where getting and for how much. Well done

Hi I have only just seen your question so i guess you have sorted it out by now. I work for an insurance company and there are clear rules and regulations that the dealership must have followed. That said you friend will of had to sign to say that she understood all the rules and been given all the relevant documentation. In this case it is not the AA's fault.Sorry It is the dealership that she bought the policy from. You are totally correct in what you say the AA or their underwriters acting in good faith would supply the dealership with the policy for a set price. The price that the dealership charges will vary I understand that the average is around £395. The difference is the dealerships profit ( less insurance premium tax) . Ok so legally after 14 days your friend has no redemption on the policy but and it is a big but I would contact the dealership and make the prove that all the paper work is in complete order. Chances are it will not be and in it is not then you will be in a very strong position. They will not want the FSA involved so they should just settle. Good Luck Sorry its all a bit late.

Hi just spoken to a customer who was having the same problem. The car finance is in the girlfriends name the Log book in his name. Won't say who who a very popular German car maker is saying the same thing. Sad thing is he bought it from the dealership too. How did you get on have you heard back from you gap insurance company yet?

Hi let me know how you get on. The insurance company would not want their polices to be sold like this and the dealership should know better. The dealership could have loads and loads of problems with this as if you make it difficult for them it really is an open and shut case of a miss sell. Good luck

Hi I work in insurance and the company I work for supplies gap insurance. You are right in what you say you must be the registered owner and keeper of the car. In most cases this is fine but when this situation husband and wife, son and daughter etc arises we always but both names on the policy. That way there is a clear financial link. You could contact the insurance company and the FSA as this should have been pointed out to you at the time you bought the policy. If the dealership did not point this out this is a clear case of miss sell in that you have been sold a poliy that you could never benefit from. But first I would contact the dealership as the very last thing that they or in fact any company want is to be investigated by the FSA. It costs a lot of money and takes a lot of time so they will want to help. Let me know how you get on.

Sorry I have been away on business then family holiday so what has happened so far have your insurance company taken another look?

Sorry it is my first reply but i saw your question and had to respond. When you said you have accepted your insurance companies offer did you mean you have banked their payment ? This can make a big difference. I worked in the motor insdustry for 20 years and have specialised in insurance for the last 5 years and now work at a high level within an insurance company. You have to understand that both the dealership and the gap insurance company and your own motor insurance comapny will not want the FSA involved . This costs them lots and lots in both time and money. Your insurance company have offered you below market value and before you do anything you have to speak to them and ask them to explain their rational behind their offer. At this point providing you have not banked their payment they should increase their offer. In this case it is not the dealership or the gap insurance companies fault but your own insurance company ( providing the figures you have been given are factually correct). You might want to read a the FSA treating customers fairly report. It smy first post so I can not put a link in but type it into google. What this means is that they have to treat you in an open and fair way. In fact the FSA take a very dim view of any company who dose not. It is will be difficult to prove exactly what the dealership said to you as I am sure they will have covered themselves with disclaimers etc. Let me know how you get on. Most important do not bank the payment!