Received a final reminder before court action this morning after previously ignoring letters. I'm in Scotland and have read the advice to ignore but I'm just posting for some reassurance!

Sorry to hear about the trouble you're having camellia45, but as has already been said I think they keep turning people down in the hope they will give up. Just to clarify on my claim there were 2 couples involved so it worked out at £410 each. The claim was roughly 5 nights at 100 Euros per night and a few small receipts for food and drink (per couple). We couldn't claim for meals for which we had no receipts (almost all) and finding our own way home by bus/ferry/car hire. All in all we are still quite a bit out of pocket but the refund definitely helped as I was convinced we would get nothing. Hopefully you will not have too long to wait for a good outcome.

Well an update from me and I'm gobsmacked to say the least. As my original post, claim submitted and initially turned down. Our claim submitted was for £820, which was for accommodation and drinks as I did not keep food receipts. Cheque received today for........£820 pounds:!: Maybe because I had no food receipts they thought the total claim was reasonable but I wasn't expecting a good outcome without a fight. All in all we're still out of pocket with having to find our own way home but it sure as heck softens the blow considerably. Good luck to the rest of you, hope you don't have long to wait.

Delilah9, That's similar to me. Return due 16th April (to Prestwick) which was cancelled, rebooked for 21st which was also cancelled. Went to airport on 21st and was offered 1st of May (nice coincidence!). And as I said when I checked after I got home there were plenty of empty seats way before the 1st. I put that down to other people cancelling, but now I'm not so sure (allegedly)

Delilah9, That's an interesting response you have there. Just a thought - when I eventually got home I tried to book a flight from Girona, out of curiosity, and there were plenty of empty seats much earlier than the 10 days later they offered me at the airport. Now they surely wouldn't have offered us a flight 10 days later knowing in all likelihood we would have cancelled, which would then allow them to turn down our claim for the six days we waited for our second flight to be cancelled. They wouldn't do that......or would they;-)

Caffey, The email we received came from [email protected] I think you are right about it being a standard response about delays, but we did follow the procedure on their website and submitted the claim on their form relating to the ash cancellations. Cheers.

Caffey, Please see the reply we received here http://www.consumeractiongroup.co.uk/forum/holiday-companies/259807-ryanair-claim-turned-down.html It would be interesting to see the response others get.

Thanks for that Cityboy62. The public face of Ryanair did say they changed their mind and would actually pay out on these claims after initially saying they wouldn't, which I guess was after political pressure somewhere. But I did wonder about that and didn't think it would be as easy as they made it out. I agree with you that they probably won't give in without a fight so I'll have to give some thought to that. Thanks again.

I see what you mean:cry: You won't be surprised to hear I will be arguing that the flights are separate with each one quite clearly being cancelled (as it still shows on their website), not delayed. I drafted a reply to their email and will see what happens. As for the WTC maybe the ruling would have been two separate events if the second one happened a week later:) Thanks (for now!).

Sorry Bookworm, maybe I wasn't clear. The email I copied in from Ryanair does mention our refund request had been processed, which was for the return flight cost. As for your interpretation of the compensation claim, I too thought that's how it would work. Maybe it's a standard email to try and put people off but I posted the reply I got from them to point out to others in the same situation that it might not be as easy to claim as it might seem. Cheers

Hi HB, I have been following the other threads and was just a bit gob smacked when I received their reply. As I said in a previous post I had thought the had agreed to pay reasonable costs for accommodation, but it seems not:?

Hi there, They say they are refunding the flight, but they were quite public in saying they would pay reasonable costs for accommodation while delayed, but now they seem to be saying they will not pay any compensation.

We had a legitimate claim (I think!) with Ryanair for the delays due to the ash cloud. Delayed in Girona for 6 extra days after being rebooked and cancelled twice for our return journey by Ryanair. Finally cancelled our return flight after being given a third rebooking for two weeks hence, and found our own way home! Went through their procedures for claiming compensation but only claimed for accommodation as we had no receipts for anything else. Received their reply as follows; Dear > > We sincerely apologise for the inconvenience caused by the changes to your flight times on booking confirmation number > > Ryanair, in common with all airlines, reserve the right to alter flight schedules. This information is contained in the Terms and Conditions and Conditions of Carriage, on all itineraries and also in the Travel Questions section of our website. This is obviously something that we endeavour to minimise, but occasionally due to airport and air traffic restrictions we do have to alter the timings of flights. > > Below is an extract from our Conditions of Carriage that relates to flight time changes. > > 9.1 SCHEDULES > > 9.1.1 The flight timings shown on your Ticket or elsewhere may change between the date of reservation and the date of travel. > > 9.1.2 When we accept your booking, we will notify you of the scheduled flight timings in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight timings after you have booked your flight. If you provide us with your e-mail address, we will endeavor to notify you of any changes by such means. If, after you purchase your Ticket, but before the date of travel, we change the scheduled departure time by more than three hours and this is unacceptable to you and we are unable to book you on an alternative flight which is acceptable to you, you will be entitled to a travel credit voucher or, upon application, a refund in accordance with Article 10.2. > > However, whilst we make all reasonable efforts to contact all passengers affected by a timing change to their reservation, we also advise passengers who make flight reservations well in advance to contact their local Ryanair Reservations office or review their booking details on our website in order to confirm their flight reservation and departure times prior to departure. > > In these circumstances, we are not in a position to offer compensation in respect of this matter. > > How we confirm that your refund request has been processed to the form of payment used to pay for your booking. Your card issuing bank will then take 5-7 working days to process this refund amount back to your account. > > The amount refunded to your credit/debit card is GBPUnknown > > To review your booking please click on the link below > > > > Yours sincerely > > Ryanair Customer Services Sorry, for the rather long post, but does anyone have any initial thoughts?