Cool, thanks! Could they argue that me logging the card details on Sony's site constitute me negligently failing to protect my details though?

Thanks for this, can you point me in the direction of where I can find the regulations on this so I can quote them to the bank?

Hi! I asked my bank if they could do anything when I called to cancel my card, they said I had to take the matter up with Sony because I'd logged my details on the site I'd asked the bank if I was covered for online fraud protection, which I would have been if I'd only entered my card details for a one off payment rather than logging my details on the site... I'd only done this because it's the only way Sony will let you just pay the cost of the stuff you're buying, rather than top up fixed increments to your wallet which always leave a few quid remaining that you can't withdraw Are chargebacks a different thing? Thanks for your reply!!

I received an email some weeks ago telling me that my Playstation Network password had been changed, £55 had been topped up on to my online wallet and that £55 had been used to purchase a digital copy of a game from the PSN store. This was quite surprising as at the time I was in the middle of a 12 hour hospital shift and already owned a physical copy of the same game. As no one else has access to my account it seemed pretty clear I’d been hacked, and as I’d logged my debit card on Sony’s site (something I’ll never do again) whoever had got into my account had been able to essentially withdraw funds from my bank account. I immediately contacted my bank to cancel the card, but I was unable to get in touch with Sony until the next day. The customer service rep I initially spoke to seemed confident I’d have the money refunded, so I was reassured. Unfortunately Sony are now refusing to refund the money because the purchase was apparently made via a web browser rather than another Playstation, and as per their terms and conditions I am responsible for the security of my account and so am liable for these purchases. I’ve been a loyal customer of Sony since the early 90s and so I’m pretty disappointed in their response. I don’t feel like they’ve done enough to protect my account, compared to the measures that other online gaming services like Steam have in place, and it seems that they’re willing to snub a longstanding customer for what is to them a relatively paltry sum of money. Can anyone offer any advice on anything I might be able to do, or anywhere I can go for help? Thanks in advance everyone!!

That's brilliant Mr Shaun, great news. Did the SRA letter mention anything about the link with DL since they're being investigated for the same thing?