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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nationwide Returns On Ppart But Refuses The Other


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Hi everyone

Can anyone give me some advise regarding this Bank... On the onset they opened a flex account for me that was not suitable and was not what I wanted, consequently charges and interests were added on and they would not upgrade this Basic account for me. I wrote to the head office and requested that the charges and interests be re credited into the account as this was the only way that over the limit outstanding, amounting to 410.00. This they did!!!but then they decided to add 20,00 onto the account for over the limit charge. This account is not in use and I have no intention of using it and this has been relayed to the Head Office, I have also requested that this account now be closed. Today I received a letter from Chris Smith Customer Service Administration Branch Service Centre informing me that their policy is to refund charges to the first charge whatever this means and "It is therfore the customers responsibilities if any further charges ar incurred. Due to the previous charges being refunded on the 25th Jan 06 I am unable to grant your request". I do not know what this gentleman means by further charges incurred by myself as I do not operate this account and the other charges have been added on since the refund. I requested for this account to be closed at the same time as the refund request but obviously this is being denied. I want this a/c closed and the 20.00 that they themselves have added on removed. How do I go about this , as if nothing is done they they will only too readily start added further charges and interest on this amount which will soon be much more. HELP. Thanks

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I think you should get on the phone to this guy or e-mail him. It looks like theyre in the wrong but thats a standard letter you got cos I got one a few months ago after being refunded some charges to my account. You definately need to contact a person , cos all they`ll give you otherwise is an automated response. Tell them that you will take it further if they dont.Vee

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Hi Thanks for the info I will try and get in tough with this person to see what he has to say... will let you know of the outcome. Have you written a letter to the H/O/ to request the charges be refunded. I did threaten them in the letter. But I have also sent a letter to the Alliance and Leicester and also sent an e-mail to the Executuve but as yet have had no replies. will give another week and then send the claim request form on the site. Speak to you soon

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Hiya - Go to the templates library and study the threads that are posted - its the only way to learn especially when Dolly was advising! I would send the Nationwide a letter explaining the whole situation and that if they dont comply or discuss this in an acceptable manner for the request for charges and close the account that you will have no other choice but to take action.See how that goes and if you have no joy then send them a letter before action.I dont understand why they wont close your account. Maybe you should ask a moderator what they think! The only way that I see it is to follow the guidelines and timescales given only adapt them to suit you. Hope this helps.Vee

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