Partial refund as tv is unrepairable

[welly_59]

Philips are offering me a part refund on my tv set as they are unable to fix it, they've had it for 7 weeks already and have now decided that they are unable to source the required part.

 

I am looking for advice on how much i should accept off them?

 

here is the backstory. I bought the tv in may 2008, and paid £1407 for it. the model is a 47" 7603d. I am paying for the tv via finance and have around £1100 left to pay. The tv developed a fault early march and was picked up on the 12th march.

 

How long should you epect a lcd to last for?

 

If for instance its expected to last 5 years then by my reckoning:

£1407(cost) / 60 months(lifespan) *10(actual life) = £234 off what i paid

 

which is £1173

 

Would this be a fair amount to expect to have back of them? Any less and i'll still owe money to the finance people! I'm expecting them to come in with a stupid offer at irst but intend to push them for as much as i can. Has anyone had to deal with a case like this before?

[raydetinu]

I would expect philips to replace it; for there reputations sake and would indeed ask for that first before accepting any refund!

only ten months old defo ask for full refund or replacement; but this should directed at the dealer? television faulty, philips have proved that.

I would say they would last about 8-10 years. lamp can go sooner but you can replace those for about £80.

[welly_59]

I went direct to philips as i thought i'd have a better time dealing with philips than the retailer. Obviously not!

[raydetinu]

Dont give up with philips ( they really are crap products though had DVD players and set top boxs just dont last at all ) though ask for full replacement, they offer manufacturers warranty dont they! to replace or repair? not partial refund thats the dealers normal response. tell them you post adverse comments on cosumer websites etc. when you should praising their brilliant after sales care and service!

[Bookworm]

For a 10 mths old TV, I'd expect no less than full refund/like for like or superior product.

 

You really should have gone to the retailers though.

[welly_59]

the retailer was brighthouse, after reading stories on here I thought philips would be the safer bet.

 

so, general opinion is I should hold out for full refund? I know they're gonna come in with a ridiculous offer at first, but am prepared for small claims court if they take the mick. just don't want this to drag on for ages, its been 7 weeks just to get this far!

[Prolix]

The remedy is up to the seller to decide under SOGA. So they are within their rights to offer a partial refund. However, I'm assuming that the TV is on HP so SOGA doesn't apply, your rights are found under the Supply of Goods (Implied Terms) Act 1973. From memory, the rights are the same, but it would be best to check.

 

You should let the finance company know what is happening as they are, after all, the owners of the TV. You do not own it until you make the last payment. It is really up to them to decide. But bear in mind, if you don't like what they say, you can complain to the Ombudsman.

[patdavies]

The remedy is up to the seller to decide under SOGA. So they are within their rights to offer a partial refund.

 

However, Philips are not the seller, so SOGA doesn't apply to them.

 

All that Philips are liable for is their own warranty/guarantee.