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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Railroading a Student Account and offers of 'Internal Loan'!


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Hi all,

 

I have just graduated this year and during my four year course I held a Student Overdraft and a Credit Card account with the Cooperative.

 

About five to six months after my graduation they have started ringing me saying that I owe them the outstanding sum of the overdraft (£1700) because my student account had been converted to a current account, further the year of interst free overdraft after graduation, and indeed the overdraft facility had all been removed because, " Ihad not made payments to the account and the account had defaulted because of the £20 of interest charges they had applied (since it was now a standard current account not a student account) had breached the terms and conditions of my student account thus all was owed immediately!

 

Since which I have had the usual bombardment of calls; the first of interest was to try and pursuade me into consolidating my credit card and ex-student overdraft into a lump through their chosen loan (shark) Freedom Finance, which I point blank refused; the second, about a week later, was an offer of an "Internal Loan" which I was told after I said "OK put it to me in writing" was only available in verbal agreement on the phone and that "no written offer could be made", well you can imagine my response to agreement to a seven year loan which would have attracted £1500 of interest on a £3900 debt moreso I had told them I was currently unemployed but was told that was not a problem....hmmmmm!

 

I have come to a complete head because they are trying to force the debts combined even though I have met the minimum payments off my credit card and payed off any monthly interest on the overdraft, which of course they finacially benefit from, yet they are still hassling me; I have kept up the best payments I can in the hope that it will (if push comes to proverbial shove) make for a decent statement of case or defense or such if iot ever comes to a county court situation (which I reckon not for the sum involved but hey it's all changed somewhat.

 

It has come to a haed this evening when a rep' rung me and asked me for payment, I have coughed up an amount to cover the interest but that's all I can afford (it's not reducing the debt any and I still have to endure the telephone harrassment!)

 

They have sent me a breakdown of you and your partner's income and I have refused to fill it out for now because my partner is six months pregnant and will, after six weeks of initial merternity leave, be on 10% of her salary; so to fill the form out now and make a repayment agreement will not be a true reflection of our mid-term situation, at best. I am reckoning just like final judgement in a county court I am best waiting until we are on a low income before negotiations with my creditors or even when our situation changes (don't get me wrong if I get a decent job I'll get shot of the debt asap) they will hold us to such assessment indefinately?

 

Well sorry for a long post but I'm sure many know how difficult it can be to get all the detail across so any help most appreciated..

 

TIA

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