Hi there. I'm new to this site so I hope this explains m situation - I am getting very worn down and stressed by my previous telecoms provider and now they have a debt collection company chasing me. I took out a 2 year contract with OneBill Telecom and this contract came to an end in September 2015. Now, they have a few hoops to jump through when cancelling the contract which includes 90 days written notice and you must complete the full 2 year contract. If their steps aren't complied by there is a £300 termination fee!!!! Well, I carried out ALL the steps they requested - gave them over 90 days written notice, kept the contract for 2 years and always paid by DD on time. So, when I got a final bill with £300 added to it I thought it was some kind of mistake! - having read the reviews of the company I can see it is something they regularly do. I spoke to someone at OneBill on the phone and all I can say is that they were aggresive, rude and very arrogant as to why I shouldn't leave them as the other company are not as good etc etc.. . Needless to say all my other communication with them was done via email - I say communication - I sent them a number of emails over a month and not a single one was replied to , I just kept getting a final bill, then a threat of passing it on to a collection company. Whilst all of this has been going on I have been in touch with the Ombudsman (as I needed to wait nearly 3 months from the first complaint to OneBill if they didn't get back to me for the ombudsman to look into the case) and I am waiting for them currently to look at my case and get back to me. However, whilst waiting for the Ombudsman to get back to me I have had my first threatening letter (and an automated call which I hung up) from CARS debt collection saying I owe them £347 or they will take further more severe action!?!? I am now a bit lost and stressed as to what to do. I am positive the Ombudsman will turn in my favour as I have tried to contact the telecom company stating the facts of why they can't charge me this fee yet they haven't replied directly to me once etc. ...BUT I am afraid that this debt collection company will try and take action before a decision from the Ombudsman and will not listen to my end of the story which is the true one! I know people on here have said their (CARS) bark is worse than their bite, but when you are a sole trader on your own it is very intimidating having to deal with this when I just want to get on with running my business. I have seen some threads similar to this with links to templates etc, but I am unsure as to which ones to print out and send etc. ANY help/advice on this matter would be greatly appreciated and I need to try and resolve this as soon as I can.... Thanks in advance!