Hello All, Family member just rang me to say that they have been to Barclays Bank this morning, to change their Debit cards, as an unauthorised payment of near £60 WAS TAKEN FROM THEIR ACC, The bank changed the cards for them straight away but they would not /could not do a Chargeback of the monies for them and advised to contact the co and either cancel, or request a refund of the monies, through the co procedures. This has apparently occurred as relation was looking for finance on the site of co but did not complete the form nor authorise the co to take any funds and signed out of the site prior to completion. I would have thought Barclays should have done an immediate chargeback from the co and placed monies back into relations acc. I know and have seen the cancellation conditions stated by the co and the Cancellation procedure under the Financial Services (Distance Marketing) Regs 2004 right to cancel within 14 days. By writing to them at: The 1loan, Beechfield House, Winterton Way, Lyme Green Business Park, Macclesfield, Cheshire, SK11 0LP All advice/info will as usual be gratefully received as to: 1. Address above 2.The limited action/lack of by the Bank. 3. Which will be the better of the courses of action to take, to get the monies back/reimbursed asap, which to my way has been taken with no authorisatation from their acc. "EXEMPLO DUCEMUS"