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Hello Coop Energy sent us a statement for electricty in April 2013 for £213 and did not send us another statement until August 2014 for £1,490. They didnt contact us and I dont always check the online account until a few months ago. After speaking with them on the phone they admitted: they dont supply Economy 10 meters and have been charging what we thought was the cheap night rate at the expensive Economy 7 rate since July 2012 - they also didnt advise us of this, apart from the terms and conditions and they never changed the fixed April 2014 tarrif. Do we have any redress? Cheers
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