Showing results for tags 'mobiles.co.uk'.
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I supposedly purchased a phone and TMobile contract via mobiles.co.uk (part of Carphone Warehouse). All T&Cs I agreed to related to mobiles.co.uk and at no point were there service contract documents from TMobile to review and agree to. I received the phone and SIM card and a further copy of the T&Cs regarding mobiles.co.uk but yet again nothing from TMobile to review or sign. Unfortunately I was kind of duped by Mobiles.co.uk by being led to believe I was being provided with a new Samsung Galaxy Note 3 (deal was the same price, similar photo) yet only provided with a Note 1 (2 year old phone!). I cancelled the purchase as the deal was misleading and not as described (not least of all because I was taken to the deal via a comparison website which stated it WAS a Note 3). Despite this, T-Mobile has continued to bill me even though the SIM card was never registered. They defaulted me (without the pre-requisit warnings) after one month so I've discovered on my credit file. Now they are charging me for the full 24 months.. (as soon as I was surprised by the first bill in the post, I cancelled the DD) So where is the contract with T-Mobile? Surely it can't exist as I've not signed anything, not even ticked a box? Neither have I been sent a T-Mobile contract in the post, nor presented with a T-Mobile contract online to review and agree to by Mobiles.co.uk. I' have taken myself through the purchase process again as far as I could without payment and again you are not presented with a contract to agree to. I seem to remember this was the case when I used MobilesDirect.co.uk for a Vodaphone contract - the terms came in the post but nothing was agreed to - I just let it be and got on with paying back then.. how do I show that no contract has been signed or been entered into with T-Mobile? Do I need to make an SAR request or is there another official way to see evidence of a contract? Has the contract been fraudulently signed by Mobiles.co.uk as if it were me? I'd love to nip this in the bud before it gets to a DCA stage as that will be much more difficult to remove from my credit file. So any help would be greatly appreciated.
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- fraudulent
- mobiles.co.uk
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