Hi, Here's my story.I work as a self employed gardener,i invoiced the council about a month ago and put my new bank account details on the invoice.The council made the mistake of using the old details of my account from their data base.My old details are from HSBC business account that they closed on the 5 of october.I had a managed loan with HSBC,but they have put it with Metropolitan Collection Services.So basicly The council put my money into a so called closed account and metropolitan have just taken it without my permission.I am £650.00 down and gutted.Any help or advice please.I also forgot to say i was ment to use the money to pay off rent arrears.How can they just take my money away from me like that.

Thanks Lateralus,i didnt know i had a reply.I have just been checking my email but your reply didnt come up.I will send the spreadsheet with my prelim letter by the weekend.I guess i just leave out the bit "what you have taken in overdraft interest".I am a self employed groundsman and trying to get time to do anything apart from work at the mo is hard.Thanks again lateralus.

O.k,I have completed the simple calc spreadsheet,it is the microsoft works spreadsheet.Do i just delete the 8% interest for now?,and add that at a later date if it goes to the court?.My claim has come to £2,444.86 and the 8% interest comes to £500.43.The spreadsheet has a column with days since offence,so does that mean the 8% is calculated on a daily basis?.I hope i have used the right one

Hi Pd,sorry bout the threads,but i think i need to start fresh.I have lost touch with all of this.I have my statements and if i remember correctly i add everything with a dr next to it?.Will it be o.k to use a simple spreadsheet?.I have already filled in a spreadsheet for contractual interest,but i have changed my mind and would rather go the easier way with my claim.To be honest i am finding it hard and numbers have never been my thing.I thought i could claim all the Total charges for a personal account,well that is what i was advised to do on my last visit.I would be grateful for any help.Thanks

Hi, i am trying to fill in my schedule of charges,but on my statements the DR interest could be anything from a few pence to fifty quid.Do i add them all to my shedule,i have been putting the word Interest into the charge description,is this correct?.Thank you

O.k,i have just phoned up HSBC and they confirmed my business account is closed.I had a managed loan on the account,I am sure they have done a cock up.I hope i can use it as a reason not to pay back the loan.Any input?.

I phoned HSBC last week to try and sort my account out,i had been hit with £100 worth of charges.They told me that my account had been closed.I did not get given any notice and was told to go to my local branch as they couldnt give me any info.I think they have made a mistake,because they phoned me up today and were asking for a payment for my managed loan.I said to the lady that i was told my account was closed,and she said that they wouldnt close an account with a managed loan(but they did).I have the date and time recorded.Does anyone think they have messed up here?.

Hi Lateralus, I hope you are well.I have not made my first claim yet,this is on my business account btw.Basicly they have closed my account with no notice,due to me not paying my managed loan,because of all the charges taken me into D over the past week or so. Thanks Lateralus & Crusher

Hi Loz i would of hoped for some notice,but no nothing.

HSBC have piled up charges on my account by bouncing my managed loan payment.Even though i have told them when money would be put into my account,they would bounce it the day before.I phoned them up today and was told my account had been closed,i have had not been informed at all.No letters,nothing.I have just been told to go into my local branch,no information is being offered from telephone banking,so what the hell is it there for?.They can do what they like when they like.I am going to look into putting the managed loan on to a debt payment plan.Has anyone else had this happen or feel like there is a serious brake down of communication and lack of good consumer relations with hsbc these days?.

I have just phoned up HSBC to see if we could sort something regards my loan repayment.They have piled up over a hundred pounds because of bouncing my loan payment,even though i told them when i would be putting in the money,they would bounce it the day before leaving not enough money again.Today when i phoned up i was told that my account is closed and i was not informed of this.They will not give me any info on why it has been closed,just told to go into my local branch.I think i will put my managed loan on a debt payment plan.Up yours hsbc

Hi I was just wondering if HSBC would demand the repayment of managed loan,if you make a successful claim for standard charges against them.If they did i was considering to put it with a debt repayment company/plan.As to save giving them any money that you recieved for unfair charges back straight away?.

Hi john,at least we got a stick to beat the banks with now . I intend on using both ends. Cheers

Thanks Netty

john,i am claiming (Contractual Compound Interest).Not the standard 8%. Netty, i have already completed my spreadsheet,i am just looking for the preliminary letter for claiming charges back with the compound interest wording.But thanks anyway.

I picked that up off Bongs thread,which i thought was the borrowing % that hsbc charge.Why am i wrong?

dx100uk, i can not see one that has the compound interest wording.Also because the account was opened before 1993 i think i cant qoute the consumer act,it has to be something else?.

Hi everyone,i have come to join your club.I also have 2 managed loans,one on my personal account and on my business account.They are made up from a personal loan,charges,overdraft converted into one.I have not been able to pay this months because they have stuck £100.00 of charges on my business account,from bouncing payments from the repayment of the loan in the first place.I am expecting a default,i have not had that before and dont know what will happen.I am not going to pay into my business account just so they can take the £100.00 charge and still ask for the loan repayment.I am planing on paying money into another account for now.If they freeze my account or demand the money,which i am sure they will after getting my preliminary letter for charges for both accounts.I will consider using a debt payment scheme.They certainly have given my a hard time of late.I am so broke and just surviving by the skin of my teeth,i dont want to go bankrupt but who knows.It feels like they have taken control of my life and are punishing me for taking the money that they where more than happy to shove in my pocket in the first place.I hope we can claim back these crazy interest rates that we pay on these managed loans.I dont care about being rich,i just want to be able to sleep at night and be comfortably happy.Cheers all

I am claiming from hsbc for my personal account opened before 1993,i am also claiming 15.9% compound interest.Can someone tell me where to find a preliminary letter for this please.Thank you

Hi Iwbdf, They have not mentioned costs at all.As far as i know the terms were for arrears increasing after the possession order.I will be seeking advice tomorrow.Thanks for your help i appreciate it. Regards Ian

Hi all, Is my filing date from when i am claiming from e.g 2001 or is it the date from when i am sending the letter?.I would guess its from the first point i am taking the charges from my statements?.This sounds to me like a stupid question,but its been a long day and i want to be sure.

Hi I am appealing on the basis that i am going to keep paying off my arrears.The landlords have said they are happy with this,but want me to do it this way to save on their court cost incase they have to take me back again i guess.I am going to town tomorrow to get this n244 appeal form. Ian

Dear Sir: I am writing to thank you for bouncing the cheque with which I endeavoured to pay my plumber last month. By my calculations some three nanoseconds must have elapsed between his presenting the cheque, and the arrival in my account of the funds needed to honour it. I refer, of course, to the automatic monthly deposit of my entire salary, an arrangement which, I admit, has only been in place for eight years. You are to be commended for seizing that brief window of opportunity, and also for debiting my account with £25.00 by way of penalty for the inconvenience I caused your bank. My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways. You have set me on the path of fiscal righteousness. No more will our relationship be blighted by these unpleasant incidents, for I am restructuring my affairs in 2007, taking as my model the procedures, attitudes and conduct of your very bank. I can think of no greater compliment, and I know you will be excited and proud to hear it. To this end, please be advised about the following: First, I have noticed that whereas I personally attend to your telephone calls and letters, when I try to contact you I am confronted by the impersonal, ever-changing, prerecorded, faceless entity, which your bank has become. From now on I, like you, choose only to deal with a flesh and blood person. My mortgage and loan repayments will, therefore and hereafter, no longer be automatic, but will arrive at your bank, by cheque, addressed personally and confidentially to an employee of your branch, whom you must nominate. You will be aware that it is an offence under the Postal Act for any other person to open such an envelope. Please find attached an Application Contact Status, which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that all copies of his or her medical history must be countersigned by a Justice of the Peace, and that the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof. In due course, I will issue your employee with a PIN number, which he/she must quote in all dealings with me. I regret that it cannot be shorter than 28 digits but, again, I have modelled it on the number of button presses required to access my account balance on your phone bank service. As they say, imitation is the sincerest form of flattery. Let me level the playing field even further by introducing you to my new telephone system, which you will notice, is very much like yours. My Authorised Contact at your bank, the only person with whom I will have any dealings, may call me at any time and will be answered by an automated voice. By pressing buttons on the phone, he/she will be guided through an extensive set of menus: To make an appointment to see me. To query a missing repayment. To make a general complaint or inquiry. To transfer the call to my living room in case I am there; extension of living room to be communicated at the time the call is received. To transfer the call to my bedroom in case I am sleeping; extension of bedroom to be communicated at the time the call is received. To transfer the call to my toilet in case I am attending to nature; extension of toilet to be communicated at the time the call is received. To transfer the call to my mobile phone in case I am not home. To leave a message on my computer. To leave a message a password to access my computer is required. Password will be communicated at a later date to the contact. To return to the main menu and listen carefully to options 1 through 9. The contact will then be put on hold, pending the attention of my automated answering service. While this may on occasion involve a lengthy wait, uplifting music will play for the duration. This month I've chosen a refrain from The Best Of Woody Guthrie: "Oh, the banks are made of marble With a guard at every door And the vaults are filled with silver That the miners sweated for" After twenty minutes of that, our mutual contact will probably know it all by heart. On a more serious note, we come to the matter of cost. As your bank has often pointed out, the ongoing drive for greater efficiency comes at a cost — a cost that you have always been quick to pass on to me. Let me repay your kindness by passing some costs back. First, there is the matter of advertising material you send me. This I will read for a fee of £10.00/page. Enquiries from your nominated contact will be billed at £2.50 per minute of my time spent in response. Any debits to my account, as, for example, in the matter of the penalty for the dishonoured cheque, will be passed back to you. My new phone service runs at 50p a minute (even Woody Guthrie doesn't come free), so you would be well advised to keep your enquiries brief and to the point. Regrettably, but again following your example, I must also levy an establishment fee to cover the setting up of this new arrangement. Your humble client

Thanks Bong your always a great help .

Hi Bong, I'm sure you will be lucky and i have everything crossed for you.Do you know of a preliminary letter that includes the wording for claiming back the compound interest?.I am getting my claim in the post this week,i am claiming from 2001 to 2006,So do i use the consumer act 1995 quote?.The account was opened before 1995.The xmas break has put me back a few steps and i need to get my head around the process again.I really hope this works out for you,because in my mind it will be a new landmark and a new sight to set to for others. Cheers Ian