Thanks for your reply, this letter was actually posted on the 13th of december since which i have sent a further 2 letters of roughly the same wording with no reply. I have kept all postage receipts one of which was signed delivery so i know they have received at least. The garage refused to give me paper work on each of the "repairs" saying they didn't have any to give me. i have the paper work from the RAC though. I haven't used the car since the 13th of December, and have had to put milage on our newer family car (56 plate focus) which had low milage and we wanted to keep that way! it now has an extra 500 odd miles on it now! I should have, as you mentioned returned it earlier, I am sometimes to patient and trusting, i hoped they would rectify the problem. I have now however ran out of patients and faith in the car and i feel only a refund or a full repair by another indipendant garage (which they can pay for) would be the only solution. I am just very concerned on spending money going to court and ending up paying a fortune and losing. I'm a new dad, a student nurse and my wife is about to lose her job in 2 months so money is very tight! do you think its worthwhile sending the LBA?

Hey guys i need advice. here is the letter i have sent the company explaining all the problems. I purchased a Ford Fiesta 1.8 Turbo Diesel (registration plate X621 BAF) from your garage on the 18th of August 2010 after paying a £100 pound deposit on the 13th of August 2010. I paid a total of £1450 for this car. When I came to collect the car on the 18th of August 2010, I started the car and there was a loud squeaking noise coming from the engine bay. I was told it was nothing to worry about and that it was only the fan belt. I was advised a new fan belt would be ordered and that I would have to bring back the car (at my own expense) to have the fan belt replaced. The next day however the squeaking returned and over the next 2 months my car was in and out of your garage a further 3 times (all but one trip at my own expense). Each time for the same original problem, you had assured me every time it was ‘sorted’ with new belts, pulleys, tensioners as well as a new alternator fitted. A few weeks after this I had a pipe burst leaking brake fluid all over our driveway badly marking it. So, at my own expense I took it to you to fix again, at this point I was reluctant to have it fixed and asked twice if I could return the car for a refund, as I had been in and out of the garage so much with on going faults in the short time since I purchased it. I was told this would not be possible and that you would fix it, which you did. 3 weeks later my car broke down whilst I was on my way to work, I called the RAC who informed me that the cars battery was faulty and could no longer be used. I had to buy a new battery and have it fitted for £101 again at my own expense. Finally, on my way to work this morning the Fiesta made an awful noise accompanied by a bad smell and white smoke from inside the engine bay. For a second time I called the RAC who found that the auxiliary drive belt had been shredded, this belt had been replaced by your garage only 3 months ago as part of the ongoing squeaking problem. I was advised by the RAC that these belts rarely shred on their own, especially after only 3 months. I was advised that it was probably caused by an underlying problem that had been ongoing for sometime and would account for the original squeaking. Today I telephoned your garage and spoke to Rob, I was told that you could repair it however you would charge me for it. I said I was unwilling to pay for any work as I have had so many ongoing issues with the car. I was then passed on to Stuart who told me that you would not pay for the work and that if I wanted to get trading standards involved I was free to do so, however if I did then you wouldn’t carry out any further work on the car whether I paid or not. I have since contacted Trading Standards who recommended that I write this letter. I put it to you that the Ford Fiesta in question is not of a satisfactory quality and has not been since the purchase date. I therefore request that under the Sale of Goods Act 1979, I will return the car to your garage and that I receive a full refund of the £1450 paid for the car as is my right under the aforementioned act. As I need a mode of transport for work I would request a speedy response to this letter as everyday from this date I will have to pay the train fair to and from Liskeard, so please could you reply within 7 days from the date of this letter. I have since sent 3 letter almost exactly the same without reply, TS have now told me to send a letter before action. i know this is the last step before court action, however I don't want to go to court and incur those fees unless i can be sure i have a case. Can you help? cheers Lee

cheers

i'm going to accept it it gets them off my back and it's another debt cleared i suppose!

hi guy's, little worried about the lloyds win in court. now i want to be fully prepard and don't want to make any mistakes.. i'm just about to send my LBA... is there anything i should put in that letter to let lloyds know they were lucky and i'm not going to go down without a fight... any t+c's i can add to the letter ect? cheers Lee

right gos my ass in gear and asked them for all my charges back. they've sent a letter back saying no! (in more words) they say they are service charges not default charges! what do i do?

Hey guys it's taken me a while to get my backside in gear! but finally requested my charges exceeding £1000 back from crap one, recieved a letter today offering £468 back which is basically paying off my balance. my question is should i take it?

Just a quick question RE defualts as i have had some applied to my credit file because the charges made my balance soar and couldn't afford payments ect. now how do i go about getting them removed? i've heard something about is it an s10 form? i've been reading this site and it's posts for 2 straight days have only seen it mentioned not explained! cheers

CONGRATULATIONS!! it couldn't have happened to someone more desrving of the money you fought all the way! Amazing

I'll get the old thinking cap on and have a look through all the information! thanks for the advice

From what i've read it varies greatly. some going right up to the day before court! Keep to it and follow the advice and hopefully it'll be sooner Good luck

Hi guys Just sent the old data protection letter and my £10 fee to them this morning kept all the reciepts and copies of the letter (look at me getting all organised) It's just wrong they can take all this money from us i estimated £500 plus in charges to relaim but i'll find out soon. I've been saying it's wrong for years never thought it actually was! any help along the way would be gratfully appriciated. Good luck all

Just a quick qestion and i apologise if it's been asked before but i've read alot of the threads and haven't seen it yet Has anyone claimed for additional costs incurred by these charges as i've had to take out loans and miss payment with others because of these unlawful charges? Its caused me alot of stress and repeatedly had to look to my parents for support! Just a thought let me know!

Wow What a site, i never dreamed of being able to get my money back and believe me i tried! I sent of my initial letter today asking for details of the charges statments ect so hope to get those soon! i've had a look on my online banking and i estimate it being around £2000- £3000 And Capital 1 and Natwest are next but i'll do seperate threads for those. i've spent the last 6 hours basically reading this site including the FAQ's however if anyone would like to say hi and offer advice i'd be very grateful. Cheers