WOW!!!!! Talk about fast Good luck

Don't worry about it too much I got the same letter this morning with my offer I've just sent them a letter saying I'll accept as part payment but still pursuing the rest and continuing with MY timescale not theirs. I'm due to lodge my claim in court on the 23rd

Well recieved the letter that the phone call was about yesterday. It's the standard letter with a good will gesture of £513.00 full and final. Well I won't be signing the acceptance slip they will get a letter saying that I will accept as part payment but I'm still going to pursue the rest I'm claiming £1639.95 to date

Well just got back in the house to be told by my sister that the bank phoned me stating that they have recieved my letter and they will be sending a letter out to me in regards to it obviously I wasn't in to take the call so don't know what it was about but they thought my sister was lying by saying she wasn't me till she couldn't give them any details on the account. How stupid are they?

Good Luck Jonni will be sitting here waiting

Hi They went past my 40 deadline too I gave them an extra couple of days then sent the non compliance LBA then followed up with a phone call 48 hours before that ran out just to give them a nudge and got my statements the following day they arrived special delivery

Thanks Ollie LBA sent by special delivery 14 days and counting from tomorrow then onto court off to read up on how to to fill out the forms will likely be back with questions will have to take it myself down to court as on benefits so not sure as yet how to fill in the forms

Can anyone help with the above letter is it a standard letter? I'm getting ready to get my LBA letter ready tomorrow night any help would be appriciated

Can anyone help me here? I recieved the above letter yesterday and today I recieve a letter telling me that if my account doesn't come up to a plus balance by a certain date they are threatening to close it. its because of THEM that I'm in the red in 3 days they took £106 in charges. Don't get me wrong it will be in a plus balance by Monday. But like yesterday no money for me and my family to live on.

Just recieved the following letter in response to my prelim letter Dear Mrs xxxxxxx Thank you for your recent letter, which Customer Relations are dealing with because of their responisibilities for Customer Service. So they can respond to your concerns it will be necessary for them to carry out a full investigation, they will write to you again shortly. If you would like to contact them please do so on 08457 25 35 19. You will find a copy of our leaflet 'Complaints Here's what we'll do' enclosed. This details your choices if you remain dissatisfied following their final response. Yours sincerely Suzanne Angle Customer Services Is this a standard letter you get?

well would you credit it statements arrived on the 24th (Tuesday) as promised in phone call calculated up a nice tidy sum of £1455.87 before the interest gets added on well would you know that yet another load of statement arrived on Saturday which are the same ones that arrived on Tuesday will someone please tell them I only needed one set. and today they decided to add on yet another charge oh well I'll just have to add that on.

I sent a letter 7 days before the 40 day dead line still got nothing by the 40th day even gave them an extra couple of days then sent them a LBA of non compliance basically told them they have 48 hours to get the statements to me got an appology and told he would personally post them that afternoon they did indeed arrive the following day

Statements arrived as promised. Just calculated out the charges £1455.87 if going by everyone else there should be a very nice Christmas in my house this year

Phone call made as sick of waiting didn't speak to the person that sent the letter telling me duplicate statements would be sent under different cover. Well in my best professional voice but annoyed waiting voice I explained about me sending the S.A.R. and it saying in it 40 days to comply which they have failed to do so I then sent the L.B.A. which as I know for a fact they got it last Wednesday which in turn means that their 7 days is up on Wednesday and at the moment I have recieved nothing. Well he took my account details and told me he would call me back when he found out the info. Well I wasn't holding my breath as I was told this on Thursday. Well as I was writing this he called me back to go on to explain they are normally sent under different cover (well duh the letter said that) and that he has just ordered them to be printed out NOW and to have them ready for posting by 2pm as he is going to post them PERSONALLY at 2.15pm. Now if he follows through I should have them for tomorrow or Wednesday at the latest. And I got a "So sorry these weren't sent out sooner my appologies" Not bad considering I only wanted to remind them they have 48 hours left to comply with no further contact

Thank you Sharon I think I'll give them the 7 days on the Non Compliance letter that will take them till Wednesday as I know it's been delivered on the 18th as it's on the royal mail site already then I'll phone them after I see if I have post I'll give them from there a 24 hour period to get them to me if they haven't I guess it will be off to court to make sure I get them

Has anyone had to go as far as court to get there statements? I'm getting worried and I've not even started the claim process yet

LBA sent due to Non Compliance of S.A.R. surely 40 days is long enough? Has anyone had to go that far to get?

Well to my calculations their 40 days are up today I'll give them till Monday's post but that's only cos I haven't time to get to the post office before it closes then I'll send the letter before action to get by statements. Has anyone actually had to take it as far as court to get them?

Well eventually got the standard letter thanking me for requesting specific information blah blah blah and the statements will be sent under seperate cover I mean they must be bogged down with requests it only taken them from when they recieved it on the 4th of Sept till the 7th oct to actually deal with it but if my calculations are correct they only have till next Saturday to get them in my hands oh am I glad i can wait it will be a nice christmas in my house this year

well come tomorrow they have 7 days to comply with the 40 days (thats giving them from when THEY recieved it NOT when I posted it) i was thinking of sending a reminder letter that they only have 7 days left to comply (I know they have held off till the 39th day in some cases) as I haven't even recieved a letter to say they are dealing with it and just to let them know I haven't forgotton and I'm counting but has anyone got any ideas on what to write I can't seem to find a template letter only ones for if they have exceeded the 40 day limit?

Well just an update........ Just called Halifax to see what is happening with the DPA to see if they have made any moves on it yet to have a woman on the phone asking if I had heard anything at all to which I told them no not even a letter saying they have recieved it but I got in there with the recorded delivery part to which she then asked me to hold while she made a call to another dept to find out whats going on. Kept waiting for 10 mins. She then came back say that they have it (which I knew they did royal mail has it signed for) and my request will be dealt with in the next 2 days. Amazing what a phone call does for a chase up.

Yeah it can be done for keeping it in the small claims keep it under £2000 and they will take it

Ok just found out that for Northern Ireland courts its £2000 maximum to keep it in the small claims court

Yup I'm reading,reading and doing more reading I'm reading the same thing every day just to make sure I know what I'm doing the only thing I need to find out is as I'm in Northern Ireland my claim will be lodged if it gets that far (which I think it will) what the highest amount is that I can claim here to keep it in the small claims court as I can't find anything on the site about that but hubby is gonna go down to the court house in the next week or 2 to find out for me I'll post in here as soon as I find out so others from Northern Ireland know for future reference

Just an update still not heard anything about the DPA but I know they recieved it on the 04/09/2006 as its showing on the tracker but now I find that they have cancelled one of my direct debits not that I'm too worried as the company that they cancelled called me about it and are ok with it as tomorrow I've got to hand in ID to another bank to get it up and running so everything will be changed over so Halifax can do what the heck they like