oh, i see. I thought this would go against me. I've drafted an email to them. thanks for your help.

what difference does it make if says "to occupier" then? yes i did do an official complaint form but only last week.

great thanks, i'll do that. Does it make any difference to the claim that the letters were always addressed to "the occupier" and not me in person?

than you . I did put a complaint in with Energy Ombudsman last week.

what the best way to get them to put in writing that it's their mistake are there any ways of doing this or is it a case of just asking, which I have done. They didn't give me a straight answer just waffled a bit.

British Gas have been sending me and my neighbour threatening letters intermittently over the past 5 years. I have on each occasion contacted them and given our meter number and then been told that it did not correspond with the meter number they were chasing - BG apologised and say ignore the letters- then a few months later i'd receive another letter and it would start all over again. They did not seem to be aware of any of the previous discussions. At the time i had just had my 2nd child and was not able to pursue the matter fully due to other commitments. it caused me a lot of worry and stress at the time and i felt unable to deal with it properly until now. i have kept a note of phone calls - names - and letters. 11 hours - time spent 26 phone calls 35 emails A few weeks ago i received yet another letter out of the blue as usual threatening bailiffs, cut off supply, bad debt with credit agencies. I contacted them and they again have admitted again that it is a mistake and they are sorting it out, they have asked me to give them a figure for compensation. I think i should get them to admit the mistake in writing but don't know how to go about this. please can you advise? many thanks

British Gas have been sending me and my neighbour threatening letters intermittently over the past 5 years. I have on each occasion contacted them and given our meter number and then been told that it did not correspond with the meter number they were chasing - BG apologised and say ignore the letters- then a few months later i'd receive another letter and it would start all over again. They did not seem to be aware of any of the previous discussions. At the time i had just had my 2nd child and was not able to pursue the matter fully due to other commitments. it caused me a lot of worry and stress at the time and i felt unable to deal with it properly until now. i have kept a note of phone calls - names - and letters. 11 hours - time spent 26 phone calls 35 emails A few weeks ago i received yet another letter out of the blue as usual threatening bailiffs, cut off supply, bad debt with credit agencies. I contacted them and they again have admitted again that it is a mistake and they are sorting it out, they have asked me to give them a figure for compensation. I think i should get them to admit the mistake in writing but don't know how to go about this. please can you advise? many thanks

I have a similar case, BG have been chasing me for the past 4 years with a bill that is nothing to do with me. i have spent 11 hours - 26 phone calls - over 30 emails telling them this they have admitted they made a mistake and the bills are not mine. i have documented the communications. they have said to put in a claim for compensation but i don't know how much i should be entitled to? can anyone help?

Yes, I did get my money back in the end plus compensation £170 each. It took me hours of work to get it sorted and i will NEVER NEVER fly with easyjet again!! I'm glad you won your case, and hope they pay you out soon. So many people must just give up and let them get away with it. Kerry

Hi, Just received a reply from EasyJet after 2 months of hassling them. I know I haven't got the money yet but it's a start. Just so you know there is light at the end of the tunnel, so don't give up. I sent recorded delivery letter on Friday and sent loads of emails. I'm still in a state of shock need to go for a large glass of wine to celebrate!.............Kerry Copy of letter from easyJet Thank you for your emails. Firstly, I would like to apologise for the delay in replying. This was due to my extended absence from work following an injury. I realise I have promised my immediate attention when we spoke on 24 July and I am truly sorry that I was unable to honour that or acknowledge your emails whilst away from the office. I am writing to confirm that I have now authorised a refund of the expenses you incurred as a result of the cancellation of your flight form Stansted to Barcelona on 23 July, as follows: £185.00 for hotel accommodation, £116 for the taxi transfer from Stansted to Gatwick and £46.25 for refreshments. Further to this, as your flight was cancelled for operational reasons and we failed to provide at least 14 days advance notice, you are entitled to compensation under the EU Regulation 261/2004. The length of the cancelled flight is 1185 km and this qualifies for a compensation payment of 250 EUR per passenger. I have therefore authorised a further payment of 2 x £169.50, applying the current exchange rate published on xe.com. A total credit of £686.25 will reach the VISA card used for payment of the flights within the next 5-7 working days. I would like to apologise once again for the inconvenience caused by this issue. I realise that you have had a negative experience on this occasion and I do hope that this will not deter your from choosing easyJet in the future. Thank you for contacting us Mrs Barns. If you need any further help, please contact us again either by calling 0871 244 2366 (calls cost 10p per minute; calls from mobile and other networks may cost more) or sending us an email via the contact us section on easyJet.com. We look forward to welcoming you on board in the future.

Hi Nicole, Guardian Unlimited Money | Travel | New hope for air passengers as the grounded fly high in court Thanks for you advice on the other thread, I thought this link may help answer you questions re 4 people travelling. It looks a though you can claim per ticket, but I guess if it is young children travelling free then you couldn't claim. Also there is some helpful stuff on the Which website with regards compensation. http://www.which.co.uk/files/application/pdf/FlightRightsA4-445-90214.pdf I think it's worth informing the CAA but still taking action through the small claims court because I've read that they are inundated with complaints. I've also read that you can add interest to the court claim 8%. I'm thinking of taking court action if Easy Jet don't reply to my recorded delivery letter. I'll let you know how it goes. Kerry

Hi Studentindebt, Yes we did have to pay £120 for the cost of transfer to Gatwick and also the hotel (£180). Easyjet advised us of this without asking who we had booked the flight through. We travelled from Gatwick and continued with the package we had booked through Lastminute. As yet we have received no compensation from Easyjet, in-fact we haven't even received a response other than the automated one.

I'm having the same problem claiming from EasyJet, my 6.50pm flight from Stansted was cancelled at the last minute and we were re-routed to Gatwick by taxi to stay in a hotel till the next available flight at 4.40am the next morning (yawn). Thanks, I've found all the info on this site really helpful and i'm thinking of sending a "Letter before Action" My only concern is that because the holiday was booked through LastMinute.com there is no actual contract between me and EasyJet and I was under the impression that there had to be a contract? Do I need to take action with Lastminute.com instead? Would be glad of any further advice?????? PS sorry if this has already been covered but I've searched around and can't find it. kerry

Hi Richard, I'm having the same problem claiming from EasyJet, my 6.50pm flight from Stansted was cancelled at the last minute and we were re-routed to Gatwick by taxi to stay in a hotel till the next available flight at 4.40am the next morning (yawn). Just wondered if you have had any luck in getting compensation. I have emailed a customer services person a few weeks ago, still have not had a reply. If you have managed to sort it out please can you let me know what you did in the end. Thanks Kerry