Yes, I do have images of the shoes. However, shall I also mention how it was in their possession so it is their fault.

Alright, I’ll get that done today, I’ll make sure to let you know about any updates. Also I’d like me to mention how EVRi gave me proof of delivery which is almost useless, I’m unable to locate my parcel in the image and you cannot tell whether it is tampered or not. Also when dropping of the parcel to my local shop I took an image, which could maybe support my claim. Online I wrote the weight as 1kg, but it seems like the print out machine was broken at the shop hence why it says 1g in the image of the box. Image 1. Image of the parcel before dropping it off to the parcel shop. Image 2. Image of the parcel that eBay had received. (tampered as seen). Image 3. Image of the inside of the box (empty, only with packaging). Evri just emailed me saying the following: ‘Thank you for getting in touch with us regarding parcel HXXX My name is Kelly and I respond to complaints on behalf of my CEO Martijn De Lange. I have personally been asked by Martijn to respond on his behalf. I am sorry to hear the Nike shoes you sent for delivery with Pscklink Shipping were not in the parcel atthe time of delivery. As your parcel delivery was booked through Packlink your contract remains with them as they are who you paid, therefore Evri would not compensate you. However I would like to conduct a search for the Nike shoes to ensure all areas have been covered before Packlink settle your claim. I would be grateful if you could provide pictures/photos of the shoes and I will request for a search to be conducted in our Unidentified Freight area.’ It would be great if you are able to help me write our a reply. Thank you. images+.pdf

eBay told me via telephone that the box was tampered, should I ask them to send me an email so I have it in wrying?

Sorry for the spam. eBay authentication is where they check if valuable items are real. For example there are fake and real sneakers. The program works by sending your item to the Authentication centre and then eBay processes it to check whether it is real or fake. Then it is sent out to the buyer. In my case when eBay received the item at the authentication centre they told me that the box was tampered and empty with no shoes. I have sent an email to the CEO and support team and they have responded to me with an email (attached below). I have also asked for a compensation from Packlink and mentioned that if I am not given the full value of the item then they will receive a letter of claim from me. The email I have sent to the CEO: Dear Evri (EVRi), I sold this item: "Nike Dunk Low Court Purple UK6 FREE SHIPPING " for £145.00 on eBay and posted it to the buyer using Packlink/Everi (EVRi tracking #XXXXXXX). The parcel was dropped off at XXX on 04/04/2022 at 08:21am. It was delivered to the eBay Authentication Centre at Hawker's Yard 21A Stonefield Way, Ruislip, HA4 0BH on 06/04/2022 at 13:37pm. On 07/04/2022 at approximately 18:00pm, the eBay app stated that 'Your item didn't match its description and is being returned to you. The buyer will receive a refund.' I immediately contacted eBay by phone and I spoke with customer services. I was informed that when eBay authentication Centre received the package it was tampered with and the package only contained the Nike shoe box (red box) with shoe packaging. I advised eBay that I had sent the shoes in the box. The agent advised me to create a Police Report as the shoes have been stolen. I've reported the theft of the shoes to the Met Police, crime reference number: SPXXXXXX Packlink had advised that compensation is only £25.00 + the postage cost refund of £2.64. I am contacting you as I do not find this outcome to be adequate - the insurance that you offer against your company’s negligence and failure to deliver my parcel with its contents is an unfair term under the Consumer Rights Act 2015 and therefore unenforceable and unreasonable. I am requesting a full refund of the item price, £145.00. Please note that if action is not taken, I will be writing to you with a letter before claim. Best regards, XXXXX I have censored my private information with 'XXX'. I hope you can assist me, thank you. I just received an update from the police, they say how with 'evidence and leads available, it is unlikely that it will be possible to identify those responsible. We have therefore closed this case.' I've replied to the message from Joseph (representative of the EVRi CEO). I said the following: 'Dear Evri, Unfortunately, the police have closed the case. It is now your responsibility to help investigate who stole my shoes. My parcel was with Evri (EVRi) throughout the whole journey. My parcel was therefore in possession of one of your drivers. Please can you escalate my case as a matter of urgency. Please note that if action is not taken, I will be writing to you with a letter before claim. I look forward to hearing from you. Kind regards' I hope you are able to advise me on what to do next. Thank you @BankFodder. evri 1st email response.pdf

Hello I have a problem with Evri (EVRi) where I sent my sneakers to the eBay Authentication Centre. I received a notifications saying my item failed authentication. I called up eBay and they said that my parcel was tampered with and there were no sneakers inside. I have sent an email to the CEO and support team using a template BankFoddler provided some time back in September. I have also made a police report. I've also tried to contact Evri (EVRi) via phone and live chat but it has been very unsuccessful as they have automated bots. Below I will provide an attachment on the email that Evri (EVRi) have sent me in response to mine. It would be great if you can help me on this and advise me on what to do next. evri 1st email response.pdf